Automotive Service Advisor — ASE Training & Customer Support

Blain's Farm & Fleet (Blain Supply, Inc.); Sycamore (IL); Hybrid; USD 2,342,000 - 2,893,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short & Long Term Disability

Life Insurance

Holidays off

401K with company match

Paid ASE testing and certifications

Associate discount on name brands

Job summary

Blain’s Farm & Fleet in Sycamore, IL is seeking a Service Advisor to perform automotive services and provide quality customer service. The role includes training to achieve Level I status and involves assisting customers, using computers to manage inventory and work orders, and handling payments.

The position requires strong communication, the ability to read/ speak English, and a willingness to pass background checks.

Qualifications

• Must have great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to effectively communicate with customers and coworkers.
• Must be 18 years of age or older.
• Prior auto repair experience is preferred.
• Prior retail experience preferred.

Responsibilities

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Skills

Excellent communication

Customer service oriented

English proficiency

Teamwork

Ability to pass drug screen

Age 18+

Job description

Blain’s Farm & Fleet in Sycamore, IL is seeking a Service Advisor to perform automotive services and provide quality customer service. The role includes training to achieve Level I status and involves assisting customers, using computers to manage inventory and work orders, and handling payments.

The position requires strong communication, the ability to read/ speak English, and a willingness to pass background checks.