Automotive Service Advisor — ASE-Ready & Customer-Driven

Blain's Farm & Fleet (Blain Supply, Inc.); Monroe (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid ASE testing and certifications

Paid holidays and birthday off

Associate discount on name brands

Job summary

Blain’s Farm & Fleet (Blain Supply, Inc.) is seeking a Service Advisor to perform automotive services and provide exceptional customer service in a retail environment. The role involves using the VAST system to manage work orders, scheduling service tasks, and communicating with customers about invoices and service outcomes.

Responsibilities include assisting customers with purchases, performing oil changes and tire services when required, and upholding Loss Prevention and safety policies.

Qualifications

• Strong communication skills with customers and coworkers.
• Must be able to read and speak English.
• Ability to pass pre-employment drug screening and background checks.
• Experience in retail or auto service is a plus.

Responsibilities

• Assist customers with purchases in a customer service and sales-focused environment.
• Use computers to check inventory and arrival dates; set up work orders; schedule service work.
• Explain work orders and invoices to customers; process payments.
• Install and service automotive components (batteries, tires, LOF oil changes) when required.
• Follow Loss Prevention and safety policies; interpret vehicle inspection results and advise customers.

Skills

Communication skills

English proficiency

Customer service orientation

Team communication

Pre-employment checks compliance

Tools

VAST system

Job description

Blain’s Farm & Fleet (Blain Supply, Inc.) is seeking a Service Advisor to perform automotive services and provide exceptional customer service in a retail environment. The role involves using the VAST system to manage work orders, scheduling service tasks, and communicating with customers about invoices and service outcomes.

Responsibilities include assisting customers with purchases, performing oil changes and tire services when required, and upholding Loss Prevention and safety policies.