Automotive Service Advisor: Customer-Centric Auto Care Pro

Blain's Farm & Fleet (Blain Supply, Inc.); Urbana (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Employee discounts

Job summary

Blain’s Farm & Fleet in Urbana, IL, is hiring a Service Advisor to deliver automotive services with a strong focus on customer service and sales. You will assist customers, manage service work orders with the VAST system, and explain invoices.

Expect cashier duties, tire and oil service tasks, and adherence to safety policies. Qualifications include excellent communication and English proficiency; prior retail or auto service experience is a plus.

Qualifications

• Must have great communication skills
• Ability to pass pre-employment drug screening and background checks
• Ability to read and speak English
• Ability to effectively communicate with customers and coworkers
• Must be 18 years of age or older
• Prior auto repair experience is preferred
• Prior retail experience preferred

Responsibilities

• Assist customers with purchases in a customer service and sales focused environment.
• Use computers to check product inventory and arrival dates; set up work orders and schedule service work.
• Explain work orders and invoices to customers.
• Perform Retail Cashier duties by handling payments.
• Install batteries, balance wheels, and repair or install tires as needed.
• Perform oil changes using LOF procedures.
• Demonstrate awareness of Loss Prevention and safety policies.
• Interpret vehicle inspection results and make service recommendations to customers.

Skills

Customer service

Sales

Cashier duties

Communication

Tools

VAST system

Job description

Blain’s Farm & Fleet in Urbana, IL, is hiring a Service Advisor to deliver automotive services with a strong focus on customer service and sales. You will assist customers, manage service work orders with the VAST system, and explain invoices.

Expect cashier duties, tire and oil service tasks, and adherence to safety policies. Qualifications include excellent communication and English proficiency; prior retail or auto service experience is a plus.