Automotive Service Advisor — Growth & Perks

Blain's Farm & Fleet (Blain Supply, Inc.); Portage (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short & Long Term Disability

Life Insurance

401(K) with company match

Paid holidays

Associate discount

Job summary

Blain’s Farm & Fleet is seeking a Service Advisor to perform automotive services and provide excellent customer care at our Portage, MI location. The role includes handling work orders, scheduling service tasks, and explaining invoices to customers.

You will be trained to achieve Level I status and perform oil changes, tire work, battery installs, and related duties while maintaining safety and loss-prevention standards. Retail experience is a plus.

Qualifications

• Must have great communication skills.
• Ability to read and speak English.
• Ability to pass pre-employment drug screening and background checks.
• Ability to effectively communicate with customers and coworkers.
• Must be 18 years of age or older.
• Prior auto repair experience preferred.
• Prior retail experience preferred.

Responsibilities

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates; set up work orders for customers and schedule service work.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Skills

Customer service

Communication

English proficiency

Team communication

Attention to detail

Tools

LOF procedures

Point-of-sale

Inventory systems

Job description

Blain’s Farm & Fleet is seeking a Service Advisor to perform automotive services and provide excellent customer care at our Portage, MI location. The role includes handling work orders, scheduling service tasks, and explaining invoices to customers.

You will be trained to achieve Level I status and perform oil changes, tire work, battery installs, and related duties while maintaining safety and loss-prevention standards. Retail experience is a plus.