Automotive Service Advisor

Stress-Free Auto Care; Walnut Creek (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid time off and paid holidays

Employee discounts on services and 
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Comprehensive training and development

Job summary

gobravvo is seeking an Automotive Service Advisor in Walnut Creek, CA to serve as the primary liaison between customers and the service team. You will use consultative selling to recommend services, drive revenue by converting opportunities, and maintain clear communication from appointment through delivery.

The role emphasizes customer relationships, transparency, and meeting performance targets in a fast-paced automotive service environment, with opportunities for career growth based on

Qualifications

• Proven track record of meeting or exceeding sales or performance goals.
• Experience in sales, retail, hospitality, automotive service, or similar customer-facing roles.
• Strong consultative selling skills including discovery, value-building, objection handling, and closing.
• Ability to develop rapport quickly and build trust with customers.
• Comfort working with measurable KPIs and performance data.

Responsibilities

• Build and maintain trusted customer relationships by understanding needs and providing tailored service solutions.
• Identify opportunities to recommend additional services or repairs and convert to approved work orders.
• Communicate technician findings and recommendations clearly and transparently to customers.
• Manage the customer journey from appointment to final vehicle delivery, including updates and handoffs.
• Collaborate with technicians and shop leadership to keep workflows efficient and commitments fulfilled.
• Handle multiple active repair orders in a high-volume environment with accuracy and follow-through.
• Utilize customer and shop management technology to organize tasks and communication.
• Monitor sales and performance metrics and adjust strategies to meet targets.
• Uphold company standards for customer service, transparency, and ethical business practices.

Skills

Consultative selling

Customer relationships

Sales performance

Communication

KPI management

Job description

The Automotive Service Advisor plays a vital role in delivering a high-quality customer experience in the automotive service industry. Individuals in this position are responsible for serving as the main point of contact between customers and the service team, ensuring that all vehicle needs are understood, communicated, and addressed efficiently. As an Automotive Service Advisor, you will leverage your consultative sales abilities and customer relationship skills to guide clients through the entire service process, from initial appointment scheduling to vehicle delivery, while meeting performance-driven goals and upholding the company’s standards of transparency and trust.

In this full-time Automotive Service Advisor role, you will interact directly with customers to assess their automotive needs, recommend necessary services or repairs, and clearly explain technician findings and recommendations. Success in this position requires a strong ability to build value, confidently convert service opportunities into approved work, and maintain organized communication throughout the customer journey. Your performance directly influences both customer satisfaction and business growth, making this a key role in the service center’s ongoing success.

This opportunity is ideal for professionals with a background in sales, automotive service, retail, or other fast-paced, customer-facing environments. The Automotive Service Advisor position offers a clear path for advancement, with opportunities to move into higher-level management roles based on demonstrated performance and leadership potential. Working as an Automotive Service Advisor provides a dynamic and challenging environment where your contributions are recognized and rewarded, and where you have the chance to play an integral role in shaping the customer experience and the success of the business.

Automotive Service Advisor - Summary

• Serve as the key liaison between customers and the automotive service team, ensuring clear communication and high-quality service delivery
• Utilize consultative selling techniques to recommend appropriate automotive services and repairs
• Drive performance by meeting or exceeding sales and revenue targets, contributing to the overall growth of the service center
• Manage the customer experience from appointment scheduling through vehicle delivery, keeping clients informed and expectations managed
• Foster long-term customer relationships, building trust and loyalty that supports repeat business

Duties & Responsibilities

• Build and maintain trusted customer relationships by understanding individual needs and providing tailored service solutions
• Identify opportunities to recommend additional services or repairs, converting recommendations into approved work orders
• Communicate technician findings and recommendations to customers in a clear, transparent, and value-driven manner
• Manage the customer journey from initial appointment to final vehicle delivery, including repair order creation, approvals, updates, and handoffs
• Collaborate with technicians and shop leadership to keep workflows efficient and customer commitments fulfilled
• Handle multiple active repair orders in a high-volume environment, maintaining accuracy and timely follow-through
• Utilize customer and shop management technology to organize tasks, maintain communication, and ensure a seamless experience
• Monitor individual sales and performance metrics, adjusting strategies as needed to achieve sales targets
• Uphold company standards for customer service, transparency, and ethical business practices

Salary & Benefits

• Competitive base salary with performance-based bonus potential
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and paid holidays
• Employee discounts on services and products
• Comprehensive training and ongoing professional development
• Clear opportunities for career advancement within the organization

Qualifications & Requirements

• Proven track record of meeting or exceeding individual sales, revenue, or performance goals
• Relevant experience in sales, retail, hospitality, automotive service, or similar customer-facing roles
• Strong consultative selling skills, including discovery, value building, objection handling, and closing
• Ability to develop rapport and build trust with customers quickly
• Self-motivated and competitive mindset, with a drive to create opportunities and follow through on commitments
• Comfort working with measurable KPIs and performance data to identify improvement areas
• Strong communication, organization, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment without sacrificing quality or accuracy
• Coachability and a willingness to learn and grow within the role
• Team-oriented approach, with flexibility to assist beyond core responsibilities when needed
• Automotive industry experience is a plus, but not required if you demonstrate strong sales and customer skills

Ideal Candidate Snapshot

• Consistently achieves or exceeds monthly sales and revenue objectives
• Effectively turns technician recommendations into approved repairs through strong communication and value-building
• Builds a loyal customer base that returns for future services
• Maintains accurate records and strong follow-through with multiple simultaneous repair orders
• Demonstrates reliability and continuous improvement in sales, automotive knowledge, and leadership potential
• Earns trust from customers, technicians, and shop leadership by delivering on promises and owning outcomes
• Thrives in a fast-paced, performance-driven environment with opportunities for growth

Other Relevant Information

• This Automotive Service Advisor position offers a structured path for professional growth and advancement within the company
• Comprehensive benefits package supports both personal and professional well-being
• The work environment encourages continuous learning and development

The company is committed to equal employment opportunity and prohibits discrimination or harassment of any kind.