Automotive Service Advisor

Stress-Free Auto Care; Union City (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with company match

Paid Time Off

Paid holidays

Employee discounts on services

Training and development

Job summary

gobravvo is seeking an Automotive Service Advisor to be the first point of contact for customers seeking repairs and maintenance. The role integrates consultative sales with exceptional customer service, guiding customers from appointment to vehicle delivery in a fast-paced shop environment.

The ideal candidate will build trusted relationships, identify additional service opportunities, and communicate technician recommendations effectively.

Qualifications

• Proven track record of achieving sales, revenue, or performance goals.
• Experience in sales, retail, automotive service, or high-volume customer-facing roles.
• Excellent consultative selling, communication, and organizational skills.
• Ability to manage multiple priorities with accuracy and follow-through.

Responsibilities

• Establish trusted customer relationships by understanding needs and setting expectations.
• Identify opportunities for additional services and convert into approved work.
• Use consultative selling to communicate technician recommendations, handle objections, and close sales.
• Oversee the customer experience from appointment scheduling through repair order management to vehicle delivery.
• Collaborate with technicians and leadership to ensure efficient workflow and clear communication.
• Manage multiple customers and repair orders in a high-volume, fast-paced environment.
• Utilize customer and shop management technology for organization and timely communication.
• Monitor and analyze performance metrics to identify areas for improvement.

Skills

Consultative selling

Customer service

Sales achievement

Communication

Job description

The Automotive Service Advisor is a key role within the automotive service industry, responsible for delivering an exceptional customer experience while driving sales performance. As the first point of contact for customers seeking automotive repairs and maintenance, the Automotive Service Advisor serves as both a trusted consultant and an efficient manager of the customer journey from appointment scheduling to vehicle delivery. This position is ideal for individuals who are motivated by performance, enjoy building customer relationships, and thrive in a fast-paced, results-oriented environment. Opportunities for career growth and advancement are available based on demonstrated performance and leadership potential.

Automotive Service Advisor - Summary

• Primary liaison between customers and automotive technicians
• Delivers high-quality customer service and consultative sales
• Manages the entire customer journey, from scheduling to vehicle delivery
• Performance-driven with clear sales and revenue targets
• Opportunities for advancement within a growing company

Duties & Responsibilities

• Establish and maintain trusted customer relationships by understanding needs and setting clear expectations
• Identify opportunities for additional services and confidently convert these into approved work
• Use consultative selling skills to communicate technician recommendations, handle objections, and close sales
• Oversee the customer experience from appointment scheduling through repair order management to vehicle delivery
• Collaborate with technicians and leadership to ensure efficient workflow and clear communication
• Manage multiple customers and repair orders in a high-volume, fast-paced environment
• Utilize customer and shop management technology for organization and timely communication
• Monitor and analyze individual performance metrics to identify areas for improvement
• Demonstrate ownership of outcomes and follow through on commitments to customers and colleagues

Salary & Benefits

• Competitive base salary with performance-based incentive compensation
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and paid holidays
• Employee discounts on automotive services
• Training and ongoing professional development opportunities
• Clear advancement pathways as the company expands

Qualifications & Requirements

• Proven track record of achieving sales, revenue, or performance goals
• Experience in sales, retail, hospitality, automotive service, or other high-volume customer-facing roles
• Excellent consultative selling, communication, and organizational skills
• Ability to manage multiple priorities and maintain accuracy and follow-through
• Self-motivated, competitive mindset with a desire to exceed expectations
• Coachability and commitment to continuous improvement
• Team-oriented approach with flexibility to assist as needed
• Automotive knowledge is a plus, but not required

Ideal Candidate Snapshot

• Delivers strong sales and revenue results consistently
• Excels at building and maintaining customer trust and loyalty
• Demonstrates reliable, high-quality performance even under pressure
• Quickly identifies performance gaps and proactively adjusts approach
• Values accountability and takes ownership of customer outcomes
• Acts as a positive team player who supports the shop’s overall success
• Embraces opportunities for professional growth and increased responsibility

Other Relevant Information

• This is a full-time position with a focus on customer service and sales in an automotive repair environment
• The company is committed to providing an inclusive and supportive workplace
• Advancement is based on performance and leadership potential
• Located in a dynamic area, offering a positive work environment and strong growth potential
• Ready to take your sales and customer service skills to the next level?

The company is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.