Automotive Service Advisor

Stress-Free Auto Care; Keller (TX); Vor Ort; USD 40.000 - 70.000; Vollzeit

Benefits dieser Stelle

Competitive base salary with uncapped/

Medical, dental, vision insurance

401(k) retirement plan with company-m

Paid time off and holidays

Employee discounts on services

Continuous training and development

Clear career advancement pathways

Zusammenfassung

gobravvo in Keller, Texas, is seeking an Automotive Service Advisor for a full-time role focused on delivering outstanding customer service in a fast-paced auto-care environment. You will bridge customers and the service team, guiding them from appointment scheduling to vehicle delivery with transparent, high-quality service.

You will engage directly with customers to understand needs, explain recommended services, and help them make informed decisions.

Qualifikationen

• Demonstrated ability to meet or exceed individual sales, revenue, or performance goals.
• Experience in sales, retail, hospitality, automotive service, or other high-volume customer-facing environments preferred.
• Strong consultative selling skills, including discovery, value building, objection handling, and closing.
• Excellent communication, organizational, and problem-solving skills.
• Ability to quickly build trust and foster relationships that lead to repeat business.

Aufgaben

• Build lasting relationships by understanding customer needs, setting clear expectations, and delivering a consistently high-quality service experience throughout the appointment and repair process.
• Meet or exceed individual sales and revenue goals by identifying service opportunities, communicating value, and confidently converting recommendations into approved work orders.
• Apply consultative selling techniques to uncover needs, explain technician findings, address objections, and close sales.
• Manage the customer journey from appointment scheduling to vehicle delivery, ensuring timely updates, clear communication, and smooth handoffs.
• Coordinate with technicians and shop leadership to maintain workflow efficiency, communicate repair needs accurately, and deliver on customer commitments.
• Handle multiple customers and active repair orders simultaneously, maintaining accuracy and thorough communication in a high-volume environment.
• Leverage customer and shop management technology to stay organized and provide a seamless service experience.
• Monitor and assess individual performance metrics, quickly identifying gaps and adjusting strategies to maximize results.
• Demonstrate strong follow-through and accountability, earning trust from customers, technicians, and leadership alike.

Kenntnisse

Sales

Customer service

Consultative selling

Communication

Organization

Problem solving

Teamwork

Coachable

Jobbeschreibung

Automotive Service Advisor positions are ideal for individuals passionate about delivering outstanding customer service in the automotive industry. As an Automotive Service Advisor, you play a pivotal role bridging the gap between customers and the service team, ensuring every guest receives expert guidance and a transparent, high-quality experience from appointment scheduling to vehicle delivery. This full-time role is designed for those who thrive in a fast-paced, results-driven environment and are motivated by both personal achievement and customer satisfaction.

In this Automotive Service Advisor position, you'll interact directly with customers to understand their automotive needs, clearly explain recommended services and repairs, and help customers make informed decisions. Your consultative approach will enable you to convert opportunities into sales while building trust and fostering long-term relationships. You'll coordinate across the shop, working closely with technicians and leadership to keep workflow efficient and ensure commitments are met, all while managing multiple repair orders simultaneously. Utilizing technology and strong organizational skills, you'll help deliver a seamless, transparent customer experience that sets the standard in the auto care industry.

The Automotive Service Advisor position also offers clear advancement opportunities based on performance, leadership, and readiness for added responsibility. Career paths can include progression to Assistant General Manager, General Manager, Senior General Manager, and District Manager roles, providing a strong foundation for long-term professional growth.

Automotive Service Advisor - Summary

The Automotive Service Advisor is responsible for managing the customer relationship throughout the service process, driving sales of recommended services, and ensuring the highest level of customer satisfaction. This role combines dynamic sales skills, automotive knowledge, and a commitment to delivering transparent, quality service in a high-volume environment. Automotive Service Advisors are essential to building customer loyalty and supporting business growth.

Duties & Responsibilities

• Build lasting relationships by understanding customer needs, setting clear expectations, and delivering a consistently high-quality service experience throughout the appointment and repair process.
• Meet or exceed individual sales and revenue goals by identifying service opportunities, communicating value, and confidently converting recommendations into approved work orders.
• Apply consultative selling techniques to uncover needs, explain technician findings, address objections, and close sales.
• Manage the customer journey from appointment scheduling to vehicle delivery, ensuring timely updates, clear communication, and smooth handoffs.
• Coordinate with technicians and shop leadership to maintain workflow efficiency, communicate repair needs accurately, and deliver on customer commitments.
• Handle multiple customers and active repair orders simultaneously, maintaining accuracy and thorough communication in a high-volume environment.
• Leverage customer and shop management technology to stay organized and provide a seamless service experience.
• Monitor and assess individual performance metrics, quickly identifying gaps and adjusting strategies to maximize results.
• Demonstrate strong follow-through and accountability, earning trust from customers, technicians, and leadership alike.

Salary & Benefits

• Competitive base salary with the opportunity for uncapped commission based on sales performance.
• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays to support work-life balance.
• Employee discounts on automotive services and products.
• Continuous training and professional development opportunities.
• Clear career advancement pathways as the company expands.

Qualifications & Requirements

• Demonstrated ability to meet or exceed individual sales, revenue, or performance goals.
• Experience in sales, retail, hospitality, automotive service, or other high-volume customer-facing environments preferred.
• Strong consultative selling skills, including discovery, value building, objection handling, and closing.
• Excellent communication, organizational, and problem-solving skills.
• Ability to quickly build trust and foster relationships that lead to repeat business.
• Comfortable working towards key performance indicators and using performance data to drive improvements.
• Ability to multitask and manage multiple priorities without sacrificing quality or accuracy.
• Coachability and willingness to continuously improve sales performance and automotive knowledge.
• Team-oriented mindset and a willingness to support all aspects of the shop as needed.
• Automotive industry experience is a plus, but not required if strong sales and customer service skills are demonstrated.

Ideal Candidate Snapshot

• Results-driven and motivated by achieving measurable goals.
• Proven ability to deliver exceptional customer experiences and build lasting relationships.
• Confident communicator with the ability to explain complex information in a clear, customer-friendly manner.
• Thrives in a fast-paced, high-volume sales environment.
• Strong sense of ownership, follow-through, and accountability.
• Flexible, coachable, and eager to learn and advance within the organization.
• Demonstrates integrity, reliability, and a commitment to high standards of service.

Other Relevant Information

• Working as an Automotive Service Advisor provides opportunities to develop valuable sales and automotive expertise while contributing to a customer-centric environment.
• Employees are supported with continuous training, mentorship, and a clear path for career growth within the company.
• The company fosters a collaborative, inclusive culture that values innovation and personal achievement.
• Located in a vibrant area, employees enjoy the benefits of a supportive workplace committed to professional success and work-life balance.