Automotive Service Advisor

gobravvo; Burlingame (CA); Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holidays

Employee discounts

Training and development

Descripción de la vacante

gobravvo is seeking an Automotive Service Advisor in Burlingame, CA to guide customers through the service process and translate technician recommendations into actionable options. This full-time role emphasizes building trust, driving sales, and delivering a transparent, high-quality service experience.

You will manage multiple requests, coordinate with technicians, and use shop management tools to coordinate appointments, repairs, and communications.

Formación

• Proven track record of meeting or exceeding sales, revenue, or performance goals in a customer-facing environment.
• Experience in sales, retail, hospitality, automotive service, or a similar high-volume setting.
• Strong consultative selling skills, including discovery, value building, objection handling, and closing.

Responsabilidades

• Build trusted relationships with customers by understanding their automotive needs and setting clear expectations.
• Consistently meet or exceed individual sales and revenue targets by identifying opportunities for additional service work.
• Communicate technician recommendations to customers and address any questions or concerns.
• Overcome objections and close sales using consultative selling techniques.
• Manage the customer journey from initial contact to final vehicle delivery, ensuring all steps are completed accurately and efficiently.
• Coordinate with technicians and shop leadership to keep service operations running smoothly.
• Maintain organized records of repair orders, approvals, updates, and customer communications.
• Deliver on customer commitments and follow through on every interaction.

Conocimientos

Sales experience

Customer-facing

Consultative selling

Communication skills

Problem-solving

Organization

KPI-driven

Team-oriented

Trust-building

Herramientas

Shop management software

Descripción del empleo

The Automotive Service Advisor position is a key customer-facing role responsible for delivering a high-quality automotive service experience from start to finish. As an Automotive Service Advisor, you will interact directly with customers, understanding their vehicle needs, communicating service recommendations, and guiding them through the service process. This role requires a strong ability to build trust, manage relationships, and drive sales while ensuring every customer receives clear, transparent, and consistent communication throughout their visit.

Automotive Service Advisors are integral to the success of any automotive service operation, serving as the primary liaison between customers and technicians. In this full-time role, you will be tasked with interpreting customer concerns, translating technical recommendations from technicians into understandable language, and assisting customers in making informed decisions about their vehicle maintenance and repairs. The Automotive Service Advisor position also involves managing multiple customer requests simultaneously, staying organized in a fast-paced environment, and meeting or exceeding personal and team sales goals.

Success as an Automotive Service Advisor is measured by your ability to consistently achieve strong sales results while fostering customer trust and loyalty. This position offers significant opportunities for career advancement based on individual performance and leadership potential, as companies in the automotive sector continue to grow and expand their operations. Automotive Service Advisors who demonstrate reliability, strong communication, and the drive to exceed expectations can progress to roles of increasing responsibility, such as Assistant General Manager, General Manager, and even District Manager.

Working as an Automotive Service Advisor in this environment, you will develop valuable skills in consultative selling, customer relationship management, and shop operations. You will use advanced customer and shop management technology to coordinate appointments, manage repair orders, and support efficient workflow. This position is well-suited for candidates who thrive in a results-driven setting, enjoy working with people, and want their individual contributions to directly impact business growth and customer satisfaction.

Automotive Service Advisor - Summary

• Serve as the primary point of contact between customers and the automotive service team
• Guide customers through the entire service process, from appointment scheduling to vehicle delivery
• Recommend appropriate services and repairs based on customer needs and technician assessments
• Drive sales and revenue goals through effective communication and value-building
• Manage multiple active repair orders in a fast-paced environment
• Utilize shop management technologies to ensure a seamless customer experience

Duties & Responsibilities

• Build trusted relationships with customers by understanding their automotive needs and setting clear expectations
• Consistently meet or exceed individual sales and revenue targets by identifying opportunities for additional service work
• Communicate technician recommendations to customers and address any questions or concerns
• Overcome objections and close sales using consultative selling techniques
• Manage the customer journey from initial contact to final vehicle delivery, ensuring all steps are completed accurately and efficiently
• Coordinate with technicians and shop leadership to keep service operations running smoothly
• Maintain organized records of repair orders, approvals, updates, and customer communications
• Deliver on customer commitments and follow through on every interaction

Salary & Benefits

• Competitive base salary with significant bonus and incentive potential based on performance
• Medical, dental, and vision insurance coverage
• 401(k) plan with company matching contributions
• Paid time off and recognized paid holidays
• Employee discounts on services and repairs
• Comprehensive training and ongoing professional development
• Clear career advancement opportunities within the organization

Qualifications & Requirements

• Proven track record of meeting or exceeding sales, revenue, or performance goals in a customer-facing environment
• Experience in sales, retail, hospitality, automotive service, or a similar high-volume setting
• Strong consultative selling skills, including discovery, value building, objection handling, and closing
• Excellent communication, organization, and problem-solving abilities
• Ability to manage multiple priorities and customers simultaneously without sacrificing accuracy or follow-through
• Comfortable working with measurable KPIs and utilizing performance data to improve results
• Team-oriented mentality and willingness to support colleagues as needed
• Automotive experience is a plus, but not required; sales performance and customer relationship skills are most important

Ideal Candidate Snapshot

• Driven by performance and motivated by achieving and exceeding targets
• Passionate about building lasting customer relationships and delivering outstanding service
• Quick to build trust and establish rapport with customers and team members
• Strong desire for continuous improvement and professional growth
• Reliable, consistent, and accountable for delivering results
• Adaptable to changing priorities in a fast-paced environment
• Leadership potential and readiness for increased responsibility

Other Relevant Information

• Opportunities for career progression based on individual performance and leadership skills
• Supportive work environment with a focus on employee development
• Role is performance-driven, with clear and transparent advancement criteria
• Company committed to building a diverse and inclusive workforce

All employment decisions are based on merit, qualifications, and business needs.

The company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.