Automotive Service Advisor

Stress-Free Auto Care; Cupertino (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) with company match

Paid time off

Employee discounts

Training & development

Advancement opportunities

Job summary

gobravvo is seeking an Automotive Service Advisor to serve as the primary liaison between customers and the service department. The role emphasizes exceptional customer experiences, consultative sales, and driving revenue growth.

You will guide customers from the initial appointment to vehicle delivery, ensuring transparent communication and tailored service recommendations, while working in a fast-paced, high-volume setting.

Qualifications

• Demonstrated success in meeting or exceeding sales, revenue, or performance goals.
• Experience in sales, retail, hospitality, automotive service, or other high-volume, customer-facing environments.
• Strong consultative selling, communication, and organizational skills.

Responsibilities

• Build trusted relationships with customers by listening to needs and delivering an exceptional service experience.
• Meet or exceed sales and revenue targets by identifying opportunities and converting service recommendations into approved work.
• Utilize consultative techniques to discover needs, communicate technician recommendations, and overcome objections.
• Oversee the customer journey from appointment scheduling through vehicle delivery, including updates and final handoff.
• Coordinate with technicians and shop leadership to ensure efficient workflow and accurate communication of repair needs.
• Manage multiple repair orders in a fast-paced environment while maintaining accuracy and follow-through.
• Use shop management tools to stay organized and support a seamless customer experience.
• Deliver on customer commitments and foster repeat business through outstanding service.

Skills

Sales

Customer service

Consultative selling

Communication

Organization

Teamwork

Coachable

Job description

The Automotive Service Advisor plays a pivotal role in the automotive industry by acting as the primary liaison between customers and the service department. This position is ideal for professionals who are passionate about delivering an exceptional customer experience, demonstrating consultative sales skills, and driving business growth. As an Automotive Service Advisor, you will guide customers through the entire service process, from initial appointment booking to vehicle delivery, ensuring that every interaction is informative, transparent, and tailored to exceed customer expectations.

Within this performance-driven environment, the Automotive Service Advisor is responsible for understanding each customer’s automotive needs and providing expert recommendations for services and repairs. The role requires a combination of strong interpersonal skills, technical knowledge, and the ability to convert service opportunities into approved work. Success as an Automotive Service Advisor is measured by both customer satisfaction and the achievement of sales and revenue goals.

This position offers a clear path for career advancement, with opportunities to progress based on demonstrated performance, leadership capability, and readiness for increased responsibility. Automotive Service Advisors who consistently achieve strong results and build loyal customer relationships are well-positioned to move into roles such as Assistant General Manager, General Manager, Senior General Manager, and District Manager as the organization grows.

Automotive Service Advisors thrive in fast-paced, high-volume environments where they must juggle multiple priorities without sacrificing quality or attention to detail. By leveraging advanced customer and shop management technologies, the Automotive Service Advisor ensures that communication is seamless, repair orders are managed efficiently, and customer commitments are consistently met.

This opportunity is perfect for individuals with a proven track record in sales, customer service, or related fields, who are eager to leverage their consultative skills and business acumen in the automotive sector.

Automotive Service Advisor - Summary

• Serves as the main point of contact for customers throughout the automotive service process.
• Delivers high-quality customer experiences by understanding needs, setting expectations, and providing transparent communication.
• Drives sales and revenue through consultative recommendations and value-building.
• Opportunities for career advancement based on performance and leadership potential.

Duties & Responsibilities

• Build trusted relationships with customers by listening to needs, setting clear expectations, and delivering an exceptional service experience.
• Meet or exceed individual sales and revenue targets by identifying opportunities and converting service recommendations into approved work.
• Utilize consultative sales techniques to discover customer needs, communicate technician recommendations, and overcome objections.
• Oversee the customer journey from appointment scheduling through vehicle delivery, including repair order creation, approvals, updates, and final handoff.
• Coordinate with technicians and shop leadership to ensure efficient workflow and accurate communication of repair needs.
• Manage multiple active repair orders simultaneously in a fast-paced, high-volume environment while maintaining accuracy and follow-through.
• Leverage customer and shop management technology to stay organized and support a seamless customer experience.
• Consistently deliver on customer commitments and foster repeat business through outstanding service and communication.

Salary & Benefits

• Competitive base salary with additional performance-based incentive compensation.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Employee discounts on services and products.
• Access to training and ongoing professional development programs.
• Clear advancement opportunities within a growing company.

Qualifications & Requirements

• Demonstrated success in meeting or exceeding sales, revenue, or performance goals.
• Experience in sales, retail, hospitality, automotive service, or other high-volume, customer-facing environments.
• Strong consultative selling, communication, and organizational skills.
• Ability to build trust quickly and cultivate long-term customer relationships.
• Comfortable working with key performance indicators and adjusting strategies based on performance data.
• Ability to manage multiple priorities efficiently without compromising quality or follow-through.
• Coachable mindset with a continuous desire to improve skills and knowledge.
• Team-oriented attitude with flexibility to support all aspects of shop success.
• Automotive experience is a plus, but not required for candidates with strong sales and customer service backgrounds.

Ideal Candidate Snapshot

• Driven, self-motivated, and results-oriented professional.
• Exceptional communication and interpersonal skills.
• Adaptable and comfortable in a dynamic, high-volume environment.
• Demonstrated ability to build value, handle objections, and close sales.
• Proactive in identifying opportunities and taking ownership of individual results.
• Reliable, consistent, and eager to contribute to team success.
• Willingness to continuously learn and advance within the company.

Other Relevant Information

• This Automotive Service Advisor position offers a rewarding career path in the automotive industry with significant opportunities for advancement.
• Joining the team provides access to robust training, competitive benefits, and a supportive work environment focused on growth and development.
• The company is committed to equal employment opportunity and values diversity in the workplace.