Automotive Service Advisor

Stress-Free Auto Care; San Diego (CA); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with company or

Paid time off and paid holidays

Employee discounts on automotive or

Zusammenfassung

You will manage repair orders, coordinate with technicians and shop leadership, and provide timely updates on vehicle status. The role targets growth through strong customer relationships and measurable performance.

Qualifikationen

• Proven track record of meeting or exceeding individual sales or performance goals
• Experience in sales, retail, hospitality, automotive service, or similar customer-facing roles
• Strong consultative selling, objection handling, and closing skills
• Exceptional communication, organization, and problem-solving abilities
• Ability to manage multiple priorities and customers in a high-volume environment
• Coachability and willingness to continuously improve performance
• Team-oriented mindset with flexibility to support broader shop needs
• Automotive experience is a plus but not required

Aufgaben

• Build and maintain trusted customer relationships by understanding needs and setting clear expectations
• Meet or exceed individual sales and revenue goals through effective value-building and closing techniques
• Manage the entire customer journey from appointment scheduling to vehicle delivery
• Create and manage repair orders, obtain approvals, and communicate regularly with customers
• Coordinate with technicians and shop management to facilitate efficient repair processes
• Handle multiple customers and active repair orders simultaneously in a fast-paced environment
• Utilize shop management technology to maintain organization and seamless communication
• Deliver a consistently high-quality, transparent customer experience

Kenntnisse

Sales experience

Customer service

Consultative selling

Communication

Jobbeschreibung

The Automotive Service Advisor is a key role within the automotive service industry, responsible for delivering an exceptional customer experience throughout the entire vehicle service process. As an Automotive Service Advisor, you will serve as the primary point of contact for customers seeking automotive maintenance or repairs, ensuring their needs are understood and met with professionalism and efficiency. This full-time position is designed for individuals with a passion for automotive services, strong sales acumen, and a dedication to customer satisfaction. Working in this role allows you to leverage your consultative selling skills, manage multiple priorities, and contribute directly to the growth and success of the organization. In the Automotive Service Advisor position, you will engage with customers from the moment they schedule an appointment through to the final vehicle delivery. Your responsibilities include accurately identifying customer concerns, recommending appropriate services, and converting opportunities into sales—all while maintaining transparent communication and high service standards. The Automotive Service Advisor is also tasked with managing repair orders, coordinating with technicians and shop leadership, and ensuring that every customer receives timely updates and clear explanations regarding their vehicle's status. Success in this role is measured by your ability to meet or exceed individual sales and revenue targets while fostering customer loyalty and trust. As an Automotive Service Advisor, you will be expected to demonstrate exceptional organizational and communication skills, manage a high volume of active repair orders, and maintain accuracy and follow-through in a fast-paced environment. Your efforts will not only drive business performance but also open doors to career growth, as advancement opportunities are based on demonstrated results and leadership potential. The Automotive Service Advisor role is ideal for individuals who are competitive, self‑motivated, and driven by measurable outcomes. Whether you come from an automotive background or possess transferable skills from other high‑volume, customer‑facing environments, your ability to build relationships, handle objections, and close sales will be highly valued. The company provides extensive training and development opportunities to support your ongoing professional growth, as well as a comprehensive benefits package designed to reward your contributions and promote overall well-being. Working as an Automotive Service Advisor offers the chance to be part of a dynamic and expanding team, where your performance directly impacts both customer satisfaction and business results. If you are passionate about delivering high-quality service, enjoy working in a fast-paced setting, and are eager to take your career to the next level, this is the opportunity you've been waiting for.

Automotive Service Advisor - Summary

• Serve as the primary contact for customers throughout the automotive service process
• Utilize consultative selling techniques to identify and recommend appropriate services
• Foster trust and long-term relationships with customers
• Coordinate with technicians and leadership to ensure efficient workflow
• Manage repair orders, approvals, and timely vehicle delivery

Duties & Responsibilities

• Build and maintain trusted customer relationships by understanding needs and setting clear expectations
• Meet or exceed individual sales and revenue goals through effective value-building and closing techniques
• Manage the entire customer journey from appointment scheduling to vehicle delivery
• Create and manage repair orders, obtain approvals, and communicate regularly with customers
• Coordinate with technicians and shop management to facilitate efficient repair processes
• Handle multiple customers and active repair orders simultaneously in a fast-paced environment
• Utilize shop management technology to maintain organization and seamless communication
• Deliver a consistently high-quality, transparent customer experience

Salary & Benefits

• Competitive base salary with significant performance-based bonus potential
• Medical, dental, and vision insurance coverage
• 401(k) retirement plan with company match
• Paid time off and paid holidays
• Employee discounts on automotive services
• Ongoing training and professional development programs
• Clear pathways for advancement as the company expands

Qualifications & Requirements

• Proven track record of meeting or exceeding individual sales or performance goals
• Experience in sales, retail, hospitality, automotive service, or similar customer-facing roles
• Strong consultative selling, objection handling, and closing skills
• Exceptional communication, organization, and problem-solving abilities
• Ability to manage multiple priorities and customers in a high-volume environment
• Coachability and willingness to continuously improve performance
• Team-oriented mindset with flexibility to support broader shop needs
• Automotive experience is a plus but not required

Ideal Candidate Snapshot

• Self-motivated and results-driven with a competitive edge
• Thrives in fast-paced settings and enjoys building customer relationships
• Comfortable working with KPIs and using performance data for self-improvement
• Demonstrates reliability, consistency, and strong follow-through
• Excited about career advancement opportunities based on performance

Other Relevant Information

• Position offers significant long-term growth potential within a rapidly expanding company
• Full-time employment status with comprehensive benefits
• Positive work culture focused on support, collaboration, and professional growth

We are committed to providing equal employment opportunities and maintaining a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.