Automotive Service Advisor

Stress-Free Auto Care; Irvine (CA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off & holidays

Employee discounts on services

Comprehensive training & development

Job summary

Stress Free Auto Care is seeking an Automotive Service Advisor to be the main liaison with customers throughout the service journey. You will leverage technology to enhance engagement and streamline shop operations, while driving sales growth through consultative recommendations and trusted relationships.

In this role, you will guide customers from appointment to vehicle delivery, ensuring clear communication, set expectations, and a high-quality experience.

Qualifications

• Proven track record of achieving sales or revenue goals.
• Experience in sales, retail, automotive service, or high-volume customer-facing environments.
• Strong consultative selling skills including discovery, value building, objection handling, and closing.
• Ability to build trust quickly and foster long-term customer relationships.
• Self-motivated, competitive mindset with a proactive approach.

Responsibilities

• Serve as the main point of contact for customers throughout the service experience.
• Leverage technology to enhance customer engagement and streamline shop operations.
• Contribute to sales and revenue growth through consultative selling and relationship management.
• Guide customers from appointment through vehicle delivery with clear communication.

Skills

Sales

Consultative selling

Customer service

Communication

Relationship building

Education

High school diploma or equivalent

Job description

Automotive Service Advisor At Stress Free Auto Care, the Automotive Service Advisor plays a vital role in redefining the vehicle repair experience by prioritizing customer trust, transparent communication, and operational excellence. This is a full-time opportunity to join a forward-thinking automotive service company that leverages technology and a customer-centric approach to set new industry standards. As the Automotive Service Advisor, you are at the heart of the customer experience, responsible for guiding clients through the entire repair process, ensuring their needs are clearly understood, and delivering consistently exceptional service. The Automotive Service Advisor serves as the primary liaison between customers and the technical team, working directly with clients to assess their automotive needs, recommend appropriate services or repairs, and convert opportunities into approved work orders. You will manage relationships from initial appointment through vehicle delivery, ensuring open communication and a seamless, high-quality experience. With clear sales and revenue goals, this performance-driven position is ideal for those who are motivated by results and eager to contribute directly to the success and growth of Stress Free Auto Care. This role offers substantial career growth potential, with advancement opportunities based on demonstrated performance, leadership ability, and readiness for greater responsibility. The Automotive Service Advisor position is essential to building a loyal customer base and fostering an environment of trust, which is central to the company’s mission of delivering stress-free automotive care. Working in this role allows you to be part of a rapidly expanding team and to make a measurable impact on both customer satisfaction and business outcomes.

Automotive Service Advisor - Summary

Serve as the main point of contact for customers throughout the service experience. Leverage technology to enhance customer engagement and streamline shop operations. Contribute directly to sales and revenue growth through consultative selling and relationship management. Support Stress Free Auto Care’s mission to transform the automotive industry through transparency and customer-first service.

Duties & Responsibilities

• Build and maintain trusted customer relationships by understanding individual needs and setting clear expectations.
• Meet or exceed sales and revenue goals by identifying opportunities and confidently converting service recommendations into approved work.
• Utilize consultative selling techniques to uncover customer needs, communicate technician recommendations, overcome objections, and close sales.
• Manage the customer journey from appointment scheduling through vehicle delivery, including repair order creation, approvals, updates, and final handoff.
• Coordinate closely with technicians and shop leadership to ensure efficient workflow and timely communication regarding repair status and customer commitments.
• Handle multiple customers and active repair orders in a fast-paced, high-volume environment while maintaining accuracy and follow-through.
• Utilize advanced customer and shop management technology to stay organized and deliver a seamless service experience.
• Drive customer loyalty and repeat business by consistently delivering high-quality service and clear, proactive communication.

Salary & Benefits

• Competitive base salary plus uncapped sales bonus opportunities.
• Medical, dental, and vision insurance coverage.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Employee discounts on automotive services.
• Comprehensive training and ongoing professional development.
• Clear pathways for career advancement and internal promotion.

Qualifications & Requirements

• Proven track record of achieving or exceeding individual sales, revenue, or performance goals.
• Experience in sales, retail, hospitality, automotive service, or any high-volume customer-facing environment.
• Strong consultative selling skills, including discovery, value building, objection handling, and closing.
• Ability to build trust quickly and foster long-term customer relationships that generate repeat business.
• Self-motivated and competitive mindset, with a proactive approach to identifying and creating opportunities for success.
• Comfortable working with measurable performance metrics and using performance data to drive continuous improvement.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and customer interactions simultaneously without sacrificing quality or urgency.
• Coachability and a drive to continually enhance sales ability, technical knowledge, and business impact.
• Team-oriented approach with a willingness to support broader shop operations as needed.
• Automotive experience is beneficial but not required; demonstrated sales performance and customer relationship skills are most important.

Ideal Candidate Snapshot

• Consistently meets or exceeds monthly sales and revenue targets through effective consultative selling.
• Turns technician recommendations into approved work by building value and overcoming objections.
• Builds and nurtures customer loyalty, resulting in repeat business and referrals.
• Keeps open lines of communication with customers and shop staff, ensuring updates are timely and accurate.
• Demonstrates reliability, consistency, and accountability in all aspects of work.
• Continuously seeks to improve sales performance, automotive understanding, and readiness for advancement.
• Collaborates effectively with team members across all levels of the organization.

Other Relevant Information

Stress Free Auto Care is committed to creating a diverse and inclusive workplace for all employees. This Automotive Service Advisor position offers the chance to be part of a company that is modernizing the automotive service industry through technology and a relentless focus on customer satisfaction. If you are passionate about delivering outstanding service, driving sales results, and supporting a growing organization.