Automotive Service Advisor

gobravvo; Pasadena (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Employee discounts

Training opportunities

Job summary

Gobravvo in Pasadena seeks an Automotive Service Advisor to bridge customers and technicians, driving sales while delivering a transparent, high-quality service experience from appointment to vehicle delivery. You will coordinate with the shop team to ensure timely updates and accurate communication, while maintaining a focus on customer satisfaction.

The role emphasizes consultative selling, multi-tasking in a busy environment, and opportunities for career growth within a performance-driven

Qualifications

• Proven track record in sales, retail, or hospitality environments.
• Strong consultative selling and communication skills.
• Ability to manage multiple customers and priorities.
• Data-driven approach to performance improvement.
• Team-oriented mindset to support shop success.

Responsibilities

• Build trusted relationships with customers.
• Identify and recommend services and repairs.
• Convert recommendations into approved work orders.
• Manage the full customer journey, from appointment to delivery.
• Collaborate with technicians and shop leadership for efficient service.
• Oversee multiple repair orders in a fast-paced environment.
• Use shop management systems for organization and communication.
• Meet or exceed sales and revenue targets.

Skills

Consultative selling

Customer service

Sales targets

Communication

High-volume environment

Job description

Automotive Service Advisor positions are a cornerstone of the customer experience in the automotive repair and maintenance industry. As an Automotive Service Advisor, you play a vital role in bridging the gap between customers and technicians, ensuring that every vehicle receives the attention and care it needs while each customer enjoys a seamless, transparent, and satisfying service journey. This full-time role is ideal for individuals who are passionate about cars, excel in customer-facing environments, and are driven to achieve sales targets within a reputable and growing company.

Automotive Service Advisors work directly with customers to understand their unique automotive needs, recommend appropriate services, and confidently convert opportunities into sales. At the same time, they manage the customer relationship from the time of appointment scheduling to vehicle delivery, ensuring that communication remains clear, expectations are well managed, and a high-quality experience is delivered consistently. Your consultative selling skills and ability to build immediate trust with customers will be central to your success in this dynamic and fast-paced environment.

In this performance-driven role, Automotive Service Advisors are expected to exceed individual sales and revenue goals by identifying customer needs and proactively recommending additional services that add value to the customer’s vehicle ownership experience. Strong performance in this position can lead to significant career growth, as the company is committed to investing in employees who demonstrate leadership potential and readiness for more responsibility. Advancement opportunities may include roles such as Assistant General Manager, General Manager, Senior General Manager, and District Manager, with promotion based on measurable performance and leadership capabilities.

Automotive Service Advisors are responsible for managing multiple active repair orders, coordinating closely with technicians, and ensuring that all work is approved, performed efficiently, and communicated accurately to customers. Utilizing advanced customer and shop management technology, you will maintain organized records, provide timely updates, and support a seamless customer experience from start to finish. This role requires a balance of high-volume multitasking and meticulous attention to detail, making it perfect for individuals who thrive in energetic environments and are motivated by achieving tangible results.

Consistent top performers in the Automotive Service Advisor role are those who not only meet or exceed their monthly sales and revenue expectations, but also build a loyal customer base that returns for future services. They excel at converting technician recommendations into approved work, maintain strong communication and follow-through, and adapt quickly to feedback and new challenges. Reliability and a growth-oriented mindset are essential, as is the ability to work collaboratively with both customers and shop leadership to ensure the highest standards of service delivery.

If you have a proven track record in sales, retail, hospitality, automotive service, or any high-volume customer-facing environment, and you possess strong consultative selling skills, this Automotive Service Advisor opportunity is designed for you. Success in this role is determined by your ability to build trust quickly, manage multiple priorities without sacrificing quality, and consistently deliver on your sales and service commitments. Automotive knowledge is a plus, but your drive, sales performance, and customer relationship skills are what matter most.

In return, you will receive a competitive base salary and bonus potential, as well as comprehensive benefits including medical, dental, and vision insurance, a 401(k) plan with company match, paid time off and holidays, employee discounts, and continuous training and development. The company culture supports growth, advancement, and personal achievement—making this a standout opportunity for those seeking to grow their career in the automotive industry.

Automotive Service Advisor - Summary

• Serve as the primary liaison between customers and automotive technicians
• Deliver a transparent, high-quality customer experience from appointment to vehicle delivery
• Drive sales and revenue through consultative service recommendations
• Utilize advanced technology for shop and customer management
• Opportunity for career advancement based on performance

Duties & Responsibilities

• Build and maintain trusted relationships with customers
• Identify and recommend necessary automotive services and repairs
• Convert technician recommendations into approved work orders
• Manage the entire customer journey, ensuring clear communication and follow-up
• Collaborate with technicians and shop leadership to ensure efficient service delivery
• Oversee multiple repair orders in a fast-paced, high-volume environment
• Utilize shop management systems for organization and communication
• Meet or exceed individual sales and revenue targets

Salary & Benefits

• Competitive base salary
• Performance-based bonus structure
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Employee discounts on services
• Ongoing training and development opportunities
• Clear pathways for career advancement

Qualifications & Requirements

• Proven track record in sales, retail, hospitality, automotive service, or similar roles
• Strong consultative selling and communication skills
• Ability to manage multiple customers and priorities simultaneously
• Data-driven approach to performance improvement
• Team-oriented mindset and willingness to support overall shop success
• Automotive experience is a plus, but not strictly required

Ideal Candidate Snapshot

• Results-driven and motivated by achieving sales goals
• Excellent relationship-builder with customers and colleagues
• Comfortable working in a fast-paced, high-volume setting
• Adaptable, coachable, and eager to grow professionally
• Demonstrates reliability, follow-through, and accountability for outcomes

Other Relevant Information

• Performance in this role directly impacts career advancement opportunities
• The company offers a supportive, growth-oriented work environment
• Working in this location offers access to a vibrant automotive market and a collaborative team culture