Automotive Service Advisor

Diehl CDJR of Grove City; United States; Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical/dental/vision insurance

401(k) retirement plan

Paid vacation & PTO

Vehicle purchase/maintenance discounts

Training opportunities

Career development

Advancement opportunities

Team-oriented environment

Résumé du poste

Diehl CDJR of Grove City is seeking an Automotive Service Advisor to join our service team in Grove City, PA. You will be the primary link between customers and technicians, helping explain maintenance and repairs and ensuring a transparent service experience from arrival to delivery.

The role emphasizes building long-term customer relationships, clear communication, and scheduling/turning around service work in a fast-paced dealership setting. Equal opportunity employer.

Qualifications

• Experience as an automotive service advisor or service writer is preferred.
• Dealership service environment experience is a plus.
• Strong customer service and communication skills required.
• Ability to explain automotive maintenance clearly and accurately.

Responsabilités

• Greet customers promptly and professionally.
• Document vehicle symptoms accurately.
• Prepare repair orders and service estimates.
• Review maintenance and repair recommendations with customers.
• Explain technician findings in clear, customer-friendly language.
• Obtain customer authorization for repairs and services.
• Maintain communication with customers throughout the repair process.
• Provide updates on repair status and completion times.
• Coordinate with technicians, parts, warranty and service management.
• Schedule maintenance and repairs.
• Review completed repair orders with customers.
• Explain invoices and warranty coverage to customers.
• Follow up to ensure customer satisfaction and build relationships.

Connaissances

Customer service

Communication

Explain maintenance

Multitasking

Team player

Sales mindset

Description du poste

Automotive Service Advisor – Diehl CDJR of Grove City

Location: Grove City, PA
Job Type: Full-Time

Join the Diehl CDJR of Grove City Service Team

Diehl Chrysler Dodge Jeep Ram of Grove City is seeking a motivated, customer-focused Automotive Service Advisor to join our growing service department.

If you're an experienced service advisor who knows how to build customer relationships, communicate repair recommendations clearly, and keep a busy service drive running smoothly, we want to talk with you.

As a Service Advisor, you'll serve as the primary connection between our customers and automotive technicians. You'll help customers understand their vehicle's maintenance and repair needs while ensuring they receive professional, timely, and transparent service from arrival through vehicle delivery.

Automotive Service Advisor Responsibilities

• Greet service customers promptly and professionally
• Listen to customer concerns and accurately document vehicle symptoms
• Prepare repair orders and service estimates
• Review recommended maintenance and repairs with customers
• Explain technician findings in clear, customer-friendly language
• Obtain customer authorization for repairs and additional services
• Maintain consistent communication with customers throughout the repair process
• Provide accurate updates regarding repair status and completion times
• Coordinate with technicians, parts personnel, warranty administrators, and service management
• Schedule maintenance and repair appointments
• Review completed repair orders with customers
• Explain invoices, warranty coverage, and recommended future maintenance
• Follow up with customers to help ensure satisfaction
• Build long-term relationships that encourage repeat service business
• Maintain accurate customer and vehicle records
• Help achieve dealership customer satisfaction, productivity, and service sales goals

Qualifications

• Previous automotive service advisor, service writer, dealership service consultant, or automotive customer service experience is preferred
• Chrysler, Dodge, Jeep, Ram, or Stellantis dealership experience is a plus
• Strong customer service and communication skills
• Ability to explain automotive maintenance and repairs clearly
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced dealership service environment
• Basic computer and dealership software skills
• Sales-oriented mindset without sacrificing customer service
• Professional appearance and positive attitude
• Valid driver's license with an acceptable driving record
• Dependable, motivated, and team-oriented

Why Join Diehl CDJR of Grove City?

Diehl CDJR of Grove City is part of Diehl Automotive , a growing automotive organization serving customers throughout Pennsylvania and Ohio.

Our Service Advisors have the opportunity to work with an established dealership team while building relationships with owners of Jeep, Ram, Dodge, Chrysler , and other vehicles.

We believe successful Service Advisors do more than write repair orders. They build trust with customers and help turn first-time service visitors into long-term Diehl customers.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid vacation and paid time off
• Employee vehicle purchase and service discounts
• Factory and dealership training opportunities
• Career development
• Advancement opportunities throughout Diehl Automotive
• Professional, team-oriented work environment

Automotive Service Advisor Jobs in Grove City, PA

Diehl CDJR of Grove City is conveniently located for candidates throughout Grove City, Mercer, Slippery Rock, Harrisville, Barkeyville, Sandy Lake, Franklin, New Castle, Butler, Hermitage, Sharon, and surrounding Mercer County and Western Pennsylvania communities .

If you're searching for an Automotive Service Advisor job in Grove City, Service Writer job, Chrysler Service Advisor position, Jeep Service Advisor job, Ram Service Advisor career, dealership service job, automotive customer service position, or auto dealership job in Mercer County , this could be the opportunity you've been looking for.

Build Your Automotive Career With Diehl

If you're organized, motivated, comfortable working with customers, and know how to turn excellent communication into an outstanding service experience, we want to meet you.

Diehl Automotive is an Equal Opportunity Employer.