Automotive Service Advisor: Build Trust & Guide Repairs

Diehl CDJR of Grove City; Grove City (Mercer County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid vacation and PTO

Employee vehicle purchase and service"

Factory and dealership training

Career development

Advancement opportunities

Professional, team-oriented work环境

Job summary

Diehl CDJR of Grove City is actively seeking an Automotive Service Advisor to join our Grove City, PA service team. You will be the primary liaison between customers and technicians, guiding them through maintenance and repairs with clear, transparent communication.

You will greet customers, document symptoms, prepare estimates, and maintain ongoing updates while fostering long-term relationships and high customer satisfaction.

Qualifications

• Previous automotive service advisor or related customer service experience preferred.
• Experience with Chrysler, Dodge, Jeep, Ram or Stellantis brands is a plus.
• Strong customer service and communication skills with the ability to explain vehicle needs clearly.

Responsibilities

• Greet service customers promptly and professionally.
• Document vehicle symptoms accurately after listening to concerns.
• Prepare repair orders and service estimates.
• Explain maintenance and repairs in clear, customer-friendly language.
• Obtain customer authorization for repairs and additional services.
• Maintain regular communication with customers throughout the repair process.
• Provide updates on repair status and completion times.
• Coordinate with technicians, parts staff, warranty admins, and service management.
• Schedule maintenance and repair appointments.
• Review completed repair orders with customers and explain invoices.

Skills

Customer service skills

Communication skills

Explain maintenance & repairs

Organizational & multitasking

Dealership environment adaptability

Sales-oriented mindset

Professional appearance & attitude

Valid driver’s license

Team-oriented under pressure

Tools

Dealership software

Computer skills

Job description

Diehl CDJR of Grove City is actively seeking an Automotive Service Advisor to join our Grove City, PA service team. You will be the primary liaison between customers and technicians, guiding them through maintenance and repairs with clear, transparent communication.

You will greet customers, document symptoms, prepare estimates, and maintain ongoing updates while fostering long-term relationships and high customer satisfaction.