Customer-Centric Automotive Service Advisor

Diehl Hyundai of Sharon; Grove City (Mercer County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) retirement plan

Paid vacation and PTO

Employee vehicle purchase and service

Factory and dealership training

Career development

Advancement opportunities

Professional, team-oriented work env

Job summary

Diehl CDJR of Grove City seeks an Automotive Service Advisor to serve as the main link between customers and technicians. You will greet customers, document symptoms, prepare repair orders and estimates, and explain maintenance needs in clear terms while maintaining transparent communication from arrival to vehicle delivery.

The ideal candidate has prior experience as a service advisor or in a dealership service environment, strong customer service and communication skills, and a professional

Qualifications

• Previous automotive service advisor or service writer experience preferred.
• Experience with Chrysler, Dodge, Jeep, Ram, or Stellantis is a plus.
• Strong customer service and communication skills.
• Ability to explain maintenance and repairs clearly.
• Professional appearance and positive attitude.

Responsibilities

• Greet customers promptly and professionally.
• Listen to concerns and document symptoms.
• Prepare repair orders and service estimates.
• Explain maintenance and repairs to customers in clear terms.
• Obtain authorization for repairs and additional services.
• Maintain communication throughout the repair process.
• Coordinate with technicians, parts personnel, and service management.
• Schedule and review service appointments and repairs.
• Follow up to ensure satisfaction.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales-oriented

Job description

Diehl CDJR of Grove City seeks an Automotive Service Advisor to serve as the main link between customers and technicians. You will greet customers, document symptoms, prepare repair orders and estimates, and explain maintenance needs in clear terms while maintaining transparent communication from arrival to vehicle delivery.

The ideal candidate has prior experience as a service advisor or in a dealership service environment, strong customer service and communication skills, and a professional