Automotive Service Advisor

Mike Savoie Volkswagen of Troy; Troy (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Year-end bonus

Monthly CSI bonus

5-day work week

Job summary

Mike Savoie Volkswagen in the Metro Detroit area is seeking an experienced, customer service minded Automotive Service Advisor to join our team. If you're looking for a great environment where dedication, hard work and integrity are valued, this is for you.

We offer competitive compensation with salary plus commission, year-end bonus, monthly CSI bonus, a 5-day work week with no weekends or late nights, comprehensive benefits, and 401K with company match.

Qualifications

• Organized and friendly personality.
• Excellent communication and interpersonal skills.
• Ability to manage time and multi-task in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Write Repair Orders after verifying customer complaints.
• Communicate customer concerns clearly on repair orders.
• Ensure customers receive prompt, courteous service.
• Be punctual and dependable as a team player.
• Provide concierge support for owner inquiries, on phone or in person.

Skills

Customer service

Communication

Time management

Team oriented

Professional appearance

Self-motivated

Driver's license

Prior VW experience

Job description

Employees of theMikeSavoie Organization are our most valuable assets. They are the constant that ensures our current and future success. Mike Savoie Volkswagen is a new and growing dealership franchise in the Metro Detroit area. Our related store Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966. We pride ourselves on doing the right thing for our customers and our employees. We are dedicated to developing our people and empowering them to grow their careers in the automotive industry.

Mike Savoie Volkswagen is seeking an experienced, customer service minded, AUTOMOTIVE SERVICE ADVISOR to add to our team. If you're looking for a great environment where dedication, hard work and integrity are valued,

Benefits

• Competitive Compensation:
• Salary Plus Commission
• PLUSLucrative Year-End Bonus!
• Monthly CSI Bonus
• Unlimited Earning Potential
• Fast-paced dynamic work environment
• 5 daywork week -NOWeekends!NOLate Nights!
• Quality Healthcare
• BCBS/BCN Medical (PPO and HMO plans offered)
• Company Sponsored Health Savings Account (HSA) Available
• Dental and Vision Coverage
• Life and AD&D Insurance
• Short Term Disability Insurance
• Aflac
• 401K with Company Match
• Paid Vacation
• Professional Sporting Events Company Raffles
• Company Apparel Program
• Holiday and Monthly Birthday Celebrations
• Support of Business Development Center to Aide in Maintaining aFull Appointment Schedule

Responsibilities

• Write Repair Order after verifying customer's complaint
• Effectively and accurately communicate customer complaint on repair order
• Ensure that customers receive prompt, courteous, and effective service
• Punctual and dependable team player
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with thecustomer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandle
• Work effectively with technicians and parts department to ensure quality service
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain customer satisfaction scores at or above company standards
• Reinforce company policies and adhere to company standards
• Encourage compliance with applicable laws and regulations

Qualifications

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Acceptable driving record and valid driver’s license
• Prior Volkswagen experience a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.