Automotive Service Advisor

Mike Savoie Chevrolet; Troy (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Salary plus commission

Year-end bonus

Health insurance

HSA

Dental and Vision

401K with company match

Paid vacation

No weekends

Birthday celebrations

Job summary

Mike Savoie Chevrolet, a long‑standing family-owned dealership in the Metro Detroit area, seeks an experienced Automotive Service Advisor to join our team in Troy, MI. We offer a competitive compensation package with salary plus commission and a lucrative year-end bonus.

Responsibilities include writing repair orders, communicating customer concerns, coordinating with technicians and parts, and ensuring prompt, courteous service to maintain high satisfaction.

Qualifications

• Experience as Automotive Service Advisor or related role preferred.
• Strong communication with customers and team members.
• Demonstrated ability to manage time and handle multiple tasks.

Responsibilities

• Write Repair Order after verifying customer's complaint
• Effectively and accurately communicate customer complaint on repair order
• Ensure that customers receive prompt, courteous, and effective service
• Punctual and dependable team player
• Take ownership of the customer's experience to create a positive impression
• Provide concierge support for owner inquiries via phone or in person
• Work with technicians and parts to ensure quality service
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain customer satisfaction scores at or above company standards
• Reinforce company policies and adhere to standards
• Encourage compliance with laws and regulations

Skills

Customer service mindset

Communication skills

Time management

Team player

Professional appearance

Job description

Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966, yet remains one of the fastest growing dealerships in the Metro Detroit area! We pride ourselves on doing the right thing for our customers and our employees.

Employees of Mike Savoie Chevrolet are our most valuable assets. They are the constant that ensures our current and future success. We have many employees that have been with us for numerous years and contribute to our family atmosphere. If you're looking for a great environment where dedication, hard work and integrity are valued,

Mike Savoie Chevrolet is seeking an experienced, customer service minded, Automotive Service Advisor to add to our team.

Benefits

• Competitive Compensation:
• Salary Plus Commission - $50,000-$100,000
• PLUS Lucrative Year-End Bonus
• Support of Business Development Center to Aide in Maintaining a Full Appointment Schedule
• Fast-paced dynamic work environment
• 5 day work week - NO Weekends! NO Late Nights!
• Quality Healthcare
• BCBS/BCN Medical (PPO and HMO plans offered)
• Company Sponsored Health Savings Account (HSA) Available
• Dental and Vision Coverage
• Life and AD&D Insurance
• Short Term Disability Insurance
• Aflac
• 401K with Company Match
• Paid Vacation
• Professional Sporting Events Company Raffles
• Company Apparel Program
• Holiday and Monthly Birthday Celebrations
• Heated Service Lane

Responsibilities

• Write Repair Order after verifying customer's complaint
• Effectively and accurately communicate customer complaint on repair order
• Ensure that customers receive prompt, courteous, and effective service
• Punctual and dependable team player
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Work effectively with technicians and parts department to ensure quality service
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain customer satisfaction scores at or above company standards
• Reinforce company policies and adhere to company standards
• Encourage compliance with applicable laws and regulations

Qualifications

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Acceptable driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.