Automotive Service Advisor

Mark Toyota; Town of Plover, Northern (WI, KY); Hybride; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid training

Paid holidays and paid time off

Employee discounts on vehicles, parts,

Service discounts

Résumé du poste

Mark Toyota of Plover is seeking an experienced Service Advisor to join our busy Toyota service department. You will greet customers, listen to concerns, and coordinate repairs while building long-term relationships.

The role emphasizes clear communication, estimating, and collaboration with technicians in a family-owned dealership known for excellent customer service.

Qualifications

• Experience as a Service Advisor, Service Writer, or Automotive Service Consultant preferred.
• Dealership or automotive customer service background is highly valued.
• Ability to explain automotive issues and repair needs clearly to customers.

Responsabilités

• Greet customers promptly in the service drive and provide a welcoming experience.
• Listen to vehicle concerns and accurately write repair orders.
• Recommend factory maintenance and needed automotive repairs.
• Prepare and explain service estimates, timelines, and costs.
• Communicate clearly with automotive technicians regarding repair needs.
• Provide status updates to customers by phone, text, or email.
• Review completed repairs with customers at vehicle delivery.
• Maintain strong CSI and customer retention.
• Schedule service appointments and help manage daily shop workflow.

Connaissances

Customer service

Communication

Organization

Problem solving

Formation

High school diploma or equivalent

Outils

Dealership management software

Service scheduling software

Description du poste

Automotive Service Advisor / Service Writer (Experienced)

Mark Toyota of Plover is hiring a professional, customer-focused Service Advisor to join our busy Toyota service department. This position is ideal for someone with dealership or automotive customer service experience who enjoys helping customers, coordinating vehicle repairs, and building long-term relationships.

Why Mark Toyota of Plover?

As a second-generation, family-owned dealership, we take pride in delivering top-notch customer service while fostering a positive, team-oriented workplace. We value employees who are passionate about helping people and committed to excellence.

Benefits & Compensation

• Annual pay range: $45,000 – $65,000 depending on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid training and career advancement opportunities
• Paid holidays and paid time off
• Employee discounts on vehicles, parts, and service
• Family-owned, team-oriented dealership environment

Service Advisor / Writer Responsibilities

• Greet customers promptly in the service drive and provide a welcoming experience
• Listen to vehicle concerns and accurately write repair orders
• Recommend factory maintenance and needed automotive repairs
• Prepare and explain service estimates, timelines, and costs
• Communicate clearly with automotive technicians regarding repair needs
• Provide status updates to customers by phone, text, or email
• Review completed repairs with customers at vehicle delivery
• Maintain strong CSI (Customer Satisfaction Index) and customer retention
• Schedule service appointments and help manage daily shop workflow

Service Advisor Qualifications

• Experience as a Service Advisor, Service Writer, or Automotive Service Consultant preferred
• Automotive dealership experience strongly preferred
• Strong communication and customer service skills
• Ability to explain technical automotive information in simple terms
• Organized and able to manage multiple repair orders
• Comfortable using dealership management or service scheduling software
• Valid driver’s license with clean driving record
• High school diploma or equivalent

Equal Opportunity Employer Statement

Mark Toyota is an equal opportunity employer. We are committed to fostering an inclusive and respectful workplace for all employees and applicants. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.