Automotive Service Advisor

Plover LLC; Town of Plover (WI); Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid training

Paid time off

Employee discounts on vehicles, parts,

Service discounts

Family-owned environment

Resumo da oferta

Mark Toyota of Plover is seeking an experienced Service Advisor to join a busy Toyota service department in Wisconsin. You will greet customers, write repair orders, and coordinate maintenance while communicating clearly with technicians and customers throughout the process.

The role emphasizes delivering exceptional customer service, maintaining CSI, and supporting schedule management in a team-oriented, family-owned dealership environment.

Qualificações

• Prior experience as a Service Advisor or Service Writer
• Dealership experience preferred
• Strong communication and customer service skills
• Ability to explain technical automotive information in simple terms
• Organized and able to manage multiple repair orders
• Familiar with dealership management or service scheduling software

Responsabilidades

• Greet customers promptly in the service drive and provide a welcoming experience
• Listen to vehicle concerns and accurately write repair orders
• Recommend factory maintenance and needed automotive repairs
• Prepare and explain service estimates, timelines, and costs
• Communicate clearly with automotive technicians regarding repair needs
• Provide status updates to customers by phone, text, or email
• Review completed repairs with customers at vehicle delivery
• Maintain strong CSI and customer retention
• Schedule service appointments and help manage daily shop workflow

Conhecimentos

Communication skills

Customer service

Organization

Multitasking

Explain technical info

Driver's license

Formação académica

High school diploma

Ferramentas

Dealership management software

Descrição da oferta de emprego

Automotive Service Advisor / Service Writer (Experienced)

Mark Toyota of Plover is hiring a professional, customer-focused Service Advisor to join our busy Toyota service department. This position is ideal for someone with dealership or automotive customer service experience who enjoys helping customers, coordinating vehicle repairs, and building long-term relationships.

Why Mark Toyota of Plover?

As a second-generation, family-owned dealership, we take pride in delivering top-notch customer service while fostering a positive, team-oriented workplace. We value employees who are passionate about helping people and committed to excellence.

Benefits & Compensation

• Annual pay range: $45,000 - $65,000 depending on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid training and career advancement opportunities
• Paid holidays and paid time off
• Employee discounts on vehicles, parts, and service
• Family-owned, team-oriented dealership environment

Service Advisor / Writer Responsibilities

• Greet customers promptly in the service drive and provide a welcoming experience
• Listen to vehicle concerns and accurately write repair orders
• Recommend factory maintenance and needed automotive repairs
• Prepare and explain service estimates, timelines, and costsCommunicate clearly with automotive technicians regarding repair needs
• Provide status updates to customers by phone, text, or email
• Review completed repairs with customers at vehicle delivery
• Maintain strong CSI (Customer Satisfaction Index) and customer retention
• Schedule service appointments and help manage daily shop workflow

Service Advisor Qualifications

• Experience as a Service Advisor, Service Writer, or Automotive Service Consultant preferred
• Automotive dealership experience strongly preferred
• Strong communication and customer service skills
• Ability to explain technical automotive information in simple terms
• Organized and able to manage multiple repair orders
• Comfortable using dealership management or service scheduling software
• Valid driver’s license with clean driving record
• High school diploma or equivalent

Equal Opportunity Employer Statement

Mark Toyota is an equal opportunity employer. We are committed to fostering an inclusive and respectful workplace for all employees and applicants. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.