Automotive Service Advisor

Mark Toyota of Plover; Town of Plover (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid training

Paid holidays and PTO

Employee discounts

Family-owned environment

Job summary

Mark Toyota of Plover is seeking an experienced Service Advisor/Writer to join our Toyota service team. You will greet customers, listen to concerns, write repair orders, and explain estimates while coordinating with technicians to deliver timely repairs.

Ideal candidates have dealership experience, strong communication skills, and the ability to manage multiple orders with a focus on customer satisfaction in a busy shop environment.

Qualifications

• Previous experience as a Service Advisor or Service Writer
• Experience in dealership environment preferred
• Strong communication and customer service skills
• Ability to explain automotive information in simple terms
• Organized and able to manage multiple repair orders

Responsibilities

• Greet customers promptly in the service drive and provide a welcoming experience
• Listen to vehicle concerns and accurately write repair orders
• Recommend factory maintenance and needed automotive repairs
• Prepare and explain service estimates, timelines, and costs
• Communicate clearly with automotive technicians regarding repair needs
• Provide status updates to customers by phone, text, or email
• Review completed repairs with customers at vehicle delivery
• Maintain strong CSI and customer retention
• Schedule service appointments and help manage daily shop workflow

Skills

Customer service

Communication

Multitasking

Technical explanation

Organizational skills

Education

High School Diploma or equivalent

Tools

DMS software

Job description

Automotive Service Advisor / Service Writer (Experienced)

Mark Toyota of Plover is hiring a professional, customer-focused Service Advisor to join our busy Toyota service department. This position is ideal for someone with dealership or automotive customer service experience who enjoys helping customers, coordinating vehicle repairs, and building long-term relationships.

Why Mark Toyota of Plover?

As a second-generation, family-owned dealership, we take pride in delivering top-notch customer service while fostering a positive, team-oriented workplace. We value employees who are passionate about helping people and committed to excellence.

Benefits & Compensation

• Annual pay range: $45,000 – $65,000 depending on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid training and career advancement opportunities
• Paid holidays and paid time off
• Employee discounts on vehicles, parts, and service
• Family-owned, team-oriented dealership environment

Service Advisor / Writer Responsibilities

• Greet customers promptly in the service drive and provide a welcoming experience
• Listen to vehicle concerns and accurately write repair orders
• Recommend factory maintenance and needed automotive repairs
• Prepare and explain service estimates, timelines, and costs
• Communicate clearly with automotive technicians regarding repair needs
• Provide status updates to customers by phone, text, or email
• Review completed repairs with customers at vehicle delivery
• Maintain strong CSI (Customer Satisfaction Index) and customer retention
• Schedule service appointments and help manage daily shop workflow

Service Advisor Qualifications

• Experience as a Service Advisor, Service Writer, or Automotive Service Consultant preferred
• Automotive dealership experience strongly preferred
• Strong communication and customer service skills
• Ability to explain technical automotive information in simple terms
• Organized and able to manage multiple repair orders
• Comfortable using dealership management or service scheduling software
• Valid driver’s license with clean driving record
• High school diploma or equivalent

Equal Opportunity Employer Statement

Mark Toyota is an equal opportunity employer. We are committed to fostering an inclusive and respectful workplace for all employees and applicants. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.