Automotive Service Advisor | Customer-Focused & Growth

Plover LLC; Town of Plover (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid training

Paid time off

Employee discounts on vehicles, parts,

Service discounts

Family-owned environment

Job summary

Mark Toyota of Plover is seeking an experienced Service Advisor to join a busy Toyota service department in Wisconsin. You will greet customers, write repair orders, and coordinate maintenance while communicating clearly with technicians and customers throughout the process.

The role emphasizes delivering exceptional customer service, maintaining CSI, and supporting schedule management in a team-oriented, family-owned dealership environment.

Qualifications

• Prior experience as a Service Advisor or Service Writer
• Dealership experience preferred
• Strong communication and customer service skills
• Ability to explain technical automotive information in simple terms
• Organized and able to manage multiple repair orders
• Familiar with dealership management or service scheduling software

Responsibilities

• Greet customers promptly in the service drive and provide a welcoming experience
• Listen to vehicle concerns and accurately write repair orders
• Recommend factory maintenance and needed automotive repairs
• Prepare and explain service estimates, timelines, and costs
• Communicate clearly with automotive technicians regarding repair needs
• Provide status updates to customers by phone, text, or email
• Review completed repairs with customers at vehicle delivery
• Maintain strong CSI and customer retention
• Schedule service appointments and help manage daily shop workflow

Skills

Communication skills

Customer service

Organization

Multitasking

Explain technical info

Driver's license

Education

High school diploma

Tools

Dealership management software

Job description

Mark Toyota of Plover is seeking an experienced Service Advisor to join a busy Toyota service department in Wisconsin. You will greet customers, write repair orders, and coordinate maintenance while communicating clearly with technicians and customers throughout the process.

The role emphasizes delivering exceptional customer service, maintaining CSI, and supporting schedule management in a team-oriented, family-owned dealership environment.