Automotive Service Advisor

Mark-Toyota-of-Plover; Town of Plover (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid training and career advancement

Paid holidays and paid time off

Employee discounts on vehicles, parts,

Job summary

Mark Toyota of Plover is seeking an experienced Automotive Service Advisor to join our busy Toyota service department. You will greet customers, document concerns, and coordinate repairs with technicians to deliver top-quality service.

The role emphasizes strong communication, customer service, and the ability to explain automotive issues in simple terms, while maintaining high CSI and retaining customers.

Qualifications

• Experience as a Service Advisor, Service Writer, or Automotive Service Consultant preferred.
• Automotive dealership experience strongly preferred.
• Strong communication and customer service skills.
• Ability to explain technical automotive information in simple terms.
• Organized and able to manage multiple repair orders.
• Comfortable using dealership management or service scheduling software.
• Valid driver’s license with clean driving record.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly in the service drive and provide a welcoming experience.
• Listen to vehicle concerns and accurately write repair orders.
• Recommend factory maintenance and needed automotive repairs.
• Prepare and explain service estimates, timelines, and costs.
• Communicate clearly with automotive technicians regarding repair needs.
• Provide status updates to customers by phone, text, or email.
• Review completed repairs with customers at vehicle delivery.
• Maintain strong CSI (Customer Satisfaction Index) and customer retention.
• Schedule service appointments and help manage daily shop workflow.

Skills

Customer service

Communication

Organization

Multi-tasking

Software familiarity

Education

High school diploma or equivalent

Tools

Dealership management software

Service scheduling software

Job description

Automotive Service Advisor / Service Writer (Experienced)

Mark Toyota of Plover is hiring a professional, customer-focused Service Advisor to join our busy Toyota service department. This position is ideal for someone with dealership or automotive customer service experience who enjoys helping customers, coordinating vehicle repairs, and building long-term relationships.

Why Mark Toyota of Plover?

As a second-generation, family-owned dealership, we take pride in delivering top-notch customer service while fostering a positive, team-oriented workplace. We value employees who are passionate about helping people and committed to excellence.

Benefits & Compensation

• Annual pay range: $45,000 – $65,000 depending on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid training and career advancement opportunities
• Paid holidays and paid time off
• Employee discounts on vehicles, parts, and service
• Family-owned, team-oriented dealership environment

Service Advisor / Writer Responsibilities

• Greet customers promptly in the service drive and provide a welcoming experience
• Listen to vehicle concerns and accurately write repair orders
• Recommend factory maintenance and needed automotive repairs
• Prepare and explain service estimates, timelines, and costs
• Communicate clearly with automotive technicians regarding repair needs
• Provide status updates to customers by phone, text, or email
• Review completed repairs with customers at vehicle delivery
• Maintain strong CSI (Customer Satisfaction Index) and customer retention
• Schedule service appointments and help manage daily shop workflow

Service Advisor Qualifications

• Experience as a Service Advisor, Service Writer, or Automotive Service Consultant preferred
• Automotive dealership experience strongly preferred
• Strong communication and customer service skills
• Ability to explain technical automotive information in simple terms
• Organized and able to manage multiple repair orders
• Comfortable using dealership management or service scheduling software
• Valid driver’s license with clean driving record
• High school diploma or equivalent

Equal Opportunity Employer Statement

Mark Toyota is an equal opportunity employer.

We are committed to fostering an inclusive and respectful workplace for all employees and applicants.

All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.