Automotive Service Advisor - Customer-Driven Growth Ready

Mark-Toyota-of-Plover; Town of Plover (WI); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) with company match

Paid training and career advancement

Paid holidays and paid time off

Employee discounts on vehicles, parts,

Résumé du poste

Mark Toyota of Plover is seeking an experienced Automotive Service Advisor to join our busy Toyota service department. You will greet customers, document concerns, and coordinate repairs with technicians to deliver top-quality service.

The role emphasizes strong communication, customer service, and the ability to explain automotive issues in simple terms, while maintaining high CSI and retaining customers.

Qualifications

• Experience as a Service Advisor, Service Writer, or Automotive Service Consultant preferred.
• Automotive dealership experience strongly preferred.
• Strong communication and customer service skills.
• Ability to explain technical automotive information in simple terms.
• Organized and able to manage multiple repair orders.
• Comfortable using dealership management or service scheduling software.
• Valid driver’s license with clean driving record.
• High school diploma or equivalent.

Responsabilités

• Greet customers promptly in the service drive and provide a welcoming experience.
• Listen to vehicle concerns and accurately write repair orders.
• Recommend factory maintenance and needed automotive repairs.
• Prepare and explain service estimates, timelines, and costs.
• Communicate clearly with automotive technicians regarding repair needs.
• Provide status updates to customers by phone, text, or email.
• Review completed repairs with customers at vehicle delivery.
• Maintain strong CSI (Customer Satisfaction Index) and customer retention.
• Schedule service appointments and help manage daily shop workflow.

Connaissances

Customer service

Communication

Organization

Multi-tasking

Software familiarity

Formation

High school diploma or equivalent

Outils

Dealership management software

Service scheduling software

Description du poste

Mark Toyota of Plover is seeking an experienced Automotive Service Advisor to join our busy Toyota service department. You will greet customers, document concerns, and coordinate repairs with technicians to deliver top-quality service.

The role emphasizes strong communication, customer service, and the ability to explain automotive issues in simple terms, while maintaining high CSI and retaining customers.