Automotive Service Advisor | Customer-First & Growth

Meineke Car Care Centers; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service company is seeking a Lead Service Advisor to join their team in Phoenix, Arizona. You will be responsible for ensuring customer satisfaction, managing service operations, and leading team performance. This role requires strong communication skills, the ability to handle customer issues effectively, and teamwork to maintain a productive environment. A competitive salary and opportunities for growth are offered.

Qualifications

• Excellent customer service skills and ability to exceed customer expectations.
• Ability to train and teach new team members effectively.
• Comprehensive knowledge of Mkey for ticket creation.

Responsibilities

• Prioritize customer interaction and satisfaction throughout the service process.
• Manage daily operational tasks and assist the Shop Manager as needed.
• Resolve customer complaints and ensure positive service experiences.

Skills

Customer service

Communication

Teamwork

Sales skills

Problem-solving

Tools

Mkey

Job Builder

Job description

A leading automotive service company is seeking a Lead Service Advisor to join their team in Phoenix, Arizona. You will be responsible for ensuring customer satisfaction, managing service operations, and leading team performance. This role requires strong communication skills, the ability to handle customer issues effectively, and teamwork to maintain a productive environment. A competitive salary and opportunities for growth are offered.