Vehicle Service Advisor: Customer-First Car Care

CarMax Business Services; Lithia Springs (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

CarMax Business Services in Lithia Springs seeks a Service Consultant dedicated to providing exceptional customer service. You will be the trusted link between customers and technicians, guiding them through the service and repair process.

This role emphasizes clear communication, technical details, and a customer-first approach to ensure a seamless experience. Applicants should possess strong interpersonal skills and a commitment to CarMax's policies and values. Join us in leading the transformation of the used car purchasing experience.

Qualifications

• Ability to accurately document customer concerns and create repair orders.
• Capability to stand or walk for extended periods and work in various conditions.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Welcome and engage customers with professionalism and empathy.
• Consult with customers on recommended repairs and explain details clearly.
• Accurately document customer concerns and provide updates on vehicle status.

Skills

Strong interpersonal and communication skills

Proficiency in telephone etiquette

Active listening techniques

Job description

CarMax Business Services in Lithia Springs seeks a Service Consultant dedicated to providing exceptional customer service. You will be the trusted link between customers and technicians, guiding them through the service and repair process.

This role emphasizes clear communication, technical details, and a customer-first approach to ensure a seamless experience. Applicants should possess strong interpersonal skills and a commitment to CarMax's policies and values. Join us in leading the transformation of the used car purchasing experience.