Automotive Service Advisor

South Haven Dealership; South Haven (MI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision/Life

401(k) with match

Paid time off

Employee vehicle discount

Employee service discount

Job summary

Baker Automotive Group in West Michigan is seeking a skilled Service Advisor to join Baker Chevrolet Buick in Coopersville, MI. You will be the primary contact for customers through the service experience, from initial intake to vehicle delivery.

You will assess concerns, review multi-point inspections, and present clear, value-driven recommendations while maintaining open communication with technicians. This is a full-time role with no weekend hours.

Qualifications

• Service Advisor experience in an automotive dealership or repair center is helpful.
• Professional and clear communication with customers.
• Strong organization to manage a high-volume service lane.
• CDK Dealer Management System experience is helpful.
• Valid driver’s license and insurable driving record.
• High school diploma or equivalent; college coursework preferred.

Responsibilities

• Be the primary point of contact for customers from intake to delivery.
• Assess vehicle concerns, review inspections, and present value-driven recommendations.
• Maintain clear communication with customers and technicians throughout the repair process.
• Ensure timely and organized documentation of estimates, RO, and warranty compliance.
• Collaborate with technicians and parts staff to ensure workflow efficiency.

Skills

Customer interactions

Organizational skills

Experience as Service Advisor

Education

High school diploma or equivalent

College coursework preferred

Tools

CDK Dealer Management System

Job description

Service Advisor – Baker Chevrolet Buick | Coopersville, MI
Join a growing, customer-focused automotive team.

Baker Automotive Group is expanding, and we’re seeking a skilled and experienced Service Advisor to join our team at Baker Chevrolet Buick in Coopersville, MI. If you are a service professional with a strong track record of delivering exceptional customer care, managing workflow efficiently, and contributing to a high-performing service department, we invite you to apply.

Key Qualifications:

• Service Advisor in an automotive dealership or repair center experience helpful.

• Proficiency in handling customer interactions with professionalism and clarity.

• Strong organizational skills and the ability to manage a fast-paced, high-volume service lane.

• Experience with CDK Dealer Management System (helpful).

• Valid driver’s license and insurable driving record.

• High school diploma or equivalent required; college coursework preferred.

Position Highlights:

• Full-Time Schedule: Monday through Friday, 7:30 AM – 5:30 PM, With a 1 hour lunch.

• No Saturday Hours: Enjoy a consistent work-life balance.

• Be the primary point of contact for customers throughout their service experience—from initial consultation to vehicle delivery.

• Accurately assess vehicle concerns, review multi-point inspections, and present clear, value-driven service recommendations.

• Maintain strong communication with customers and service technicians throughout the repair process.

• Ensure timely and organized documentation of estimates, repair orders, and warranty compliance.

• Great opportunity for someone getting back to work after raising families, college, etc.

• Collaborate closely with technicians and parts staff to ensure workflow efficiency and customer satisfaction.

Compensation & Benefits:

• Highly competitive compensation structure based on performance.

• Comprehensive benefits package including:

  • Medical, dental, vision, and life insurance.

  • 401(k) retirement plan with company match.

  • Paid time off (PTO).

  • Employee vehicle and service discounts.

  • $48,000 -$72,000.

About Us:

Baker Automotive Group is a respected name in the West Michigan automotive community, known for our commitment to excellence, integrity, and customer satisfaction. As we continue to grow, we remain focused on attracting top talent and investing in our team's success.

If you’re a professional Service Advisor seeking a career opportunity with a strong, supportive team and a company that values excellence—