Automotive Service Advisor

Mandfauto; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Join M&F Auto Sales in Albuquerque, NM as an Automotive Service Advisor, the first point of contact for customers seeking service and repairs. You will provide accurate estimates, explain options, and coordinate with technicians to ensure timely completion.

Strong communication, attention to detail, and a customer‑focused attitude are essential. A high school diploma and automotive experience are preferred; experience with automotive service software is a plus.

Qualifications

• High school diploma or equivalent; automotive experience preferred.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment.
• Proficiency with automotive service software and tools.
• Valid driver’s license with a clean driving record.
• Detail-oriented with excellent problem-solving abilities.
• Team player with a positive attitude.

Responsibilities

• Greet customers and assess their automotive service needs.
• Provide accurate estimates and explain services to customers clearly.
• Coordinate with technicians to ensure timely completion of services.
• Maintain detailed records of customer interactions and service history.
• Follow up with customers post-service to ensure satisfaction.
• Upsell additional services and products based on customer needs.
• Handle customer complaints professionally and efficiently.
• Stay updated on automotive technology and service trends.
• Check in internal vehicles.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma

Tools

Automotive service software

Job description

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

About the Role:

Join M&F Auto Sales as an Automotive Service Advisor and become a crucial part of our team in Albuquerque, NM. In this dynamic role, you will be the first point of contact for customers, ensuring their automotive service needs are met with exceptional care and expertise.

Responsibilities:

• Greet customers and assess their automotive service needs.


• Provide accurate estimates and explain services to customers clearly.


• Coordinate with technicians to ensure timely completion of services.


• Maintain detailed records of customer interactions and service history.


• Follow up with customers post-service to ensure satisfaction.


• Upsell additional services and products based on customer needs.


• Handle customer complaints professionally and efficiently.


• Stay updated on automotive technology and service trends.


• Check in internal vehicles.

Requirements:

• High school diploma or equivalent; automotive experience preferred.


• Strong communication and customer service skills.


• Ability to work in a fast-paced environment.


• Proficiency with automotive service software and tools.


• Valid driver’s license with a clean driving record.


• Detail-oriented with excellent problem-solving abilities.


• Team player with a positive attitude.


• Previous experience as a service advisor is a plus.

About Us:

M&F Auto Sales has been serving the Albuquerque community for over 15 years, providing top-notch automotive services and quality vehicles. Our commitment to customer satisfaction and a friendly work environment makes us a beloved choice for both customers and employees alike.