Mazda Service Advisor

Ourisman Mazda; Laurel (MD); On-site; USD 54,000 - 87,000; Full time

Benefits offered by this job

Salary + commission

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

HSA

FSA

Paid time off

Company holidays

Job summary

Ourisman Mazda in Laurel, MD is seeking a Service Advisor to connect guests with the service team, explain maintenance, and create clear repair orders. You will greet guests, gather concerns, provide estimates, secure authorization, and keep customers informed as work progresses.

The role offers a competitive salary with commission, benefits, and growth opportunities. Join a team that emphasizes guest care, precise documentation, and timely updates to ensure an excellent ownership experience.

Qualifications

• Prior Service Advisor or similar automotive experience preferred.
• Strong communication, organization, and customer-first mindset.
• Working knowledge of basic vehicle systems and repair processes.

Responsibilities

• Greet guests and set expectations.
• Review notes, approvals, and stay organized.
• Relay updates to technicians and adjust promised times.
• Close out paperwork and schedule the next day.

Skills

Service advisor experience

Strong communication

Customer-first mindset

Automotive software

Vehicle systems knowledge

Tools

Automotive service software

Microsoft Office

Job description

Our Mindset

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

The Opportunity

As a Service Advisor, you'll connect guests with our service team so vehicle maintenance and repairs are explained clearly, approved confidently, and completed accurately. You'll greet customers, listen to concerns, and translate needs into clear repair orders for technicians. You'll recommend appropriate services, provide written estimates, and secure authorization before work begins. Throughout the visit, you'll give timely updates, adjust expectations when timelines change, and document interactions, labor, and parts. You'll also help grow the business by promoting dealership services and products that improve ownership experience.

Required skills/experience:

• - Prior Service Advisor (or similar automotive) experience preferred
• - Strong communication, organization, and customer-first mindset
• - Comfort with automotive service software and Microsoft Office
• - Working knowledge of basic vehicle systems and repair processes

A Typical Shift

You start by checking the day's appointments, then welcome guests as they arrive and set expectations for the visit. Between conversations, you move from the drive to your workstation to review notes, line up approvals, and keep details organized. As the shop progresses, you touch base with technicians, relay updates in plain language, and adjust promised times when needed. You'll balance quick questions, phone calls, and follow-ups, making sure each guest knows what's happening next. By day's end, you close out paperwork, confirm completed work, and tee up tomorrow's schedule so the next morning runs smoothly.

Your Compensation and Benefits

- Competitive salary: $54,000/year base + commission (commission potential up to $30,000/year)

- Medical, Dental, and Vision insurance

- 401(k) - Life Insurance

- Health Savings Account (HSA)

- Flexible Spending Account (FSA)

- Paid Time Off

- Company Holidays