Automotive Service Advisor- Immediate Hire

World Class Automotive Group; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

401(k) with company participation

Paid vacation and holidays

Professional development

Job summary

World Class Automotive Group is seeking an Automotive Service Advisor to be the bridge between customers and our service department. You will greet customers, document concerns, and coordinate with technicians to deliver high-quality repairs with clear explanations and timely updates.

The role emphasizes exceptional customer experience, accurate estimates, and consistent communication, in a fast-paced dealership environment focused on growth and professional development.

Qualifications

• Outstanding customer service and relationship-building skills.
• Strong communication and presentation abilities.
• Ability to explain automotive information to non-technical customers.
• Strong organizational and time-management skills.
• Proven problem-solving and conflict-resolution abilities.
• Working knowledge of automotive systems, maintenance, and repair procedures.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with service software and digital tools.
• Professional appearance and team-oriented mindset.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and document symptoms and service requests.
• Walk-around vehicles and gather relevant information.
• Prepare detailed repair orders and communicate recommended services.
• Provide accurate estimates for costs and repair times.
• Coordinate with technicians to ensure proper diagnosis and timely repairs.
• Keep customers informed with regular updates during the process.
• Review completed work and explain services, maintenance needs.
• Schedule follow-ups and maintenance appointments to support retention.
• Resolve concerns professionally and ensure satisfaction.
• Maintain accurate service records and regulatory compliance.
• Contribute to goals related to customer satisfaction and sales.

Skills

Customer service

Communication

Explain technical info

Organization

Problem solving

Automotive knowledge

Multitasking

Professional appearance

Team player

Education

High school diploma or equivalent

Job description

Automotive Service Advisor- Competitive Pay, Growth Oppurtunities, Excellent Benefits & Customre- Focused Team Enviorment

Drive Your Career Forward with a Team That Values Excellence

Are you passionate about delivering exceptional customer service and helping customers maintain their vehicles with confidence? We're looking for a motivated, customer-focused Automotive Service Advisor to serve as the key connection between our customers and service department.

As a Service Advisor, you'll play a critical role in creating a positive customer experience, ensuring vehicle repairs are communicated clearly, completed efficiently, and delivered with the highest level of professionalism. If you thrive in a fast-paced environment, enjoy building relationships, and have a strong automotive background, we'd love to hear from you.

What You'll Do

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
• Conduct vehicle walk-arounds and gather relevant vehicle information.
• Prepare detailed repair orders and clearly communicate recommended services and repairs.
• Provide accurate estimates for repair costs, completion times, and maintenance recommendations.
• Coordinate with technicians to ensure proper diagnosis and timely completion of repairs.
• Keep customers informed throughout the repair process with regular updates.
• Review completed work with customers and explain repairs, maintenance performed, and future service needs.
• Schedule follow-up and future maintenance appointments to support customer retention.
• Resolve customer concerns professionally and ensure customer satisfaction.
• Maintain accurate service records and ensure compliance with manufacturer, company, and regulatory requirements.
• Contribute to service department goals related to customer satisfaction, efficiency, and sales performance.

What We're Looking For

Core Skills & Qualifications

• Outstanding customer service and relationship-building skills.
• Strong communication and presentation abilities.
• Ability to effectively explain technical automotive information to non-technical customers.
• Strong organizational and time-management skills.
• Proven problem-solving and conflict-resolution abilities.
• Working knowledge of automotive systems, maintenance, and repair procedures.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with computer systems, service software, and digital communication tools.
• Positive attitude, professional appearance, and team-oriented mindset.
• Commitment to delivering an exceptional customer experience.

Preferred Experience

• High school diploma or equivalent required.
• Previous experience as an Automotive Service Advisor preferred.
• Automotive service, dealership, or repair facility experience strongly preferred.
• ASE Service Consultant certification is a plus.
• Experience with dealership management systems (DMS) and service scheduling platforms is preferred.
• Valid driver's license with a clean driving record.
• Ability to pass pre-employment screening in accordance with applicable laws and company policies.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to occasionally lift up to 50 pounds.
• Ability to operate and move customer vehicles safely.

Why Join Our Team?

We believe our employees are our greatest asset. We offer a supportive work environment, ongoing training, and opportunities for career advancement.

Benefits Include

• Competitive compensation with performance incentives
• Medical, dental, and vision insurance
• 401(k) with company participation
• Paid vacation, holidays, and sick leave
• Paid training and professional development
• Career growth opportunities
• Employee discounts
• Positive, team-oriented culture

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.