Service Advisor Automotive

Cloverdale Automotive Inc; Cloverdale (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Vision insurance

Job summary

Cloverdale Automotive Inc. in Cloverdale, CA, is seeking an Automotive Service Advisor to be the primary liaison between customers and technicians, ensuring a smooth service experience. You will interpret concerns, prepare estimates, coordinate repairs, and explain services and costs clearly.

The role emphasizes strong communication, professional presentation, and the ability to manage repair orders and advise customers on maintenance and services.

Qualifications

• Service Advisor or similar position in the automotive industry with basic automotive and tire knowledge.
• Neat, professional appearance.
• Valid California driver's license with a clean driving record.
• Strong communication, listening, and interpersonal skills.
• Ability to handle stress and maintain professionalism under pressure.
• Dependable, enthusiastic, and customer-service oriented.
• Physically able to lift up to 40 pounds and stand for long periods.

Responsibilities

• Welcome customers upon arrival and discuss vehicle concerns and service needs.
• Answer customer inquiries in person and over the phone.
• Interpret customer concerns and communicate vehicle issues to technicians.
• Estimate the cost and time required for a wide range of automotive repairs.
• Develop detailed repair estimates considering labor, materials, and supplies.
• Prepare and manage repair orders by accurately documenting vehicle problems and symptoms.
• Advise customers on proper vehicle maintenance and care.
• Recommend services or merchandise when appropriate.

Skills

Communication skills

Customer service

Interpersonal skills

Driving license CA

Professional appearance

Job description

Benefits

• 401(k)
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Vision insurance

Position Details

Job Title: Service Advisor – Automotive
Location: Cloverdale, CA
Employment Type: Full-Time
Reports To: Owner/General Manager

Job Summary

We are seeking an Automotive Service Advisor to join our service team. The Service Advisor serves as the primary liaison between customers and technicians, ensuring a smooth, transparent, and positive service experience. This role involves interpreting customer concerns, preparing repair estimates, coordinating repairs, and explaining services and costs in a clear and professional manner.

Key Responsibilities

• Welcome customers upon arrival and discuss vehicle concerns and service needs
• Answer customer inquiries in person and over the phone
• Interpret customer concerns and communicate vehicle issues to technicians
• Estimate the cost and time required for a wide range of automotive repairs
• Develop detailed repair estimates considering labor, materials, and supplies
• Prepare and manage repair orders by accurately documenting vehicle problems and symptoms
• Advise customers on proper vehicle maintenance and care
• Recommend services or merchandise when appropriate

Qualifications & Skills

• Service Advisor or similar position in the automotive industry with basic automotive and tire knowledge
• Neat, professional appearance
• Possess a valid California driver’s license with a clean driving record
• Strong communication, listening, and interpersonal skills
• Ability to handle stress and maintain professionalism under pressure
• Dependable, enthusiastic, and customer-service oriented
• Physically able to lift up to 40 pounds, and capable of sitting, standing, bending, and walking throughout the workday