Automotive Service Advisor

Stephen's Automotive; Rockville (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health benefit contribution

401(k) retirement plan

Job summary

Stephen’s Automotive is seeking an experienced Service Advisor to join our fast-paced, independent shop in Rockville. You will manage front-office flow, greet customers, and coordinate repair orders while supporting a team of skilled technicians.

Ideal candidates have 3+ years as a Service Advisor or Writer, strong customer service skills, and experience with estimating, parts procurement, and RO dispatching. Diesel/truck experience is a plus but not required.

Qualifications

• Minimum 3 years’ experience as a Service Advisor or Service Writer.
• Strong skills in customer service, repair estimating, parts procurement, and repair order dispatching.
• Ability to interact professionally with customers in person and by phone.
• Medium-duty and diesel truck experience preferred, but not required.

Responsibilities

• Greet customers, assess their needs, and provide accurate solutions to automotive concerns.
• Answer phone calls, schedule appointments, and manage customer communications.
• Write repair orders and prepare accurate estimates.
• Apply sales techniques and maintain professional phone etiquette.
• Keep customers informed throughout the repair process.
• Manage bay flow and coordinate repair order dispatch.
• Assist with daily operations, including billing, accounts receivable, and accounts payable.
• Use email, point-of-sale systems, and customer relationship management software effectively.

Skills

Customer service

Estimating

Parts procurement

Repair order dispatch

Phone etiquette

Tools

CRM software

POS system

Job description

Service Advisor

Location: Rockville, VA.

We are seeking an experienced Service Advisor to join our fast-paced, independent automotive repair shop. The ideal candidate will be organized, customer-focused, and skilled at managing the flow of the front office while supporting a team of highly skilled technicians.

At Stephen’s Automotive, our mission is to employ motivated individuals who value teamwork, integrity, and outstanding customer service. We believe in providing true value to our customers through ethical business practices, professional interactions, and quality service.

Position Requirements:

• Minimum 3 years’ experience as a Service Advisor or Service Writer.


• Strong skills in customer service, repair estimating, parts procurement, and repair order dispatching.


• Ability to interact professionally with customers in person and by phone.


• Medium-duty and diesel truck experience preferred, but not required.

Key Responsibilities:

• Greet customers, assess their needs, and provide accurate solutions to automotive concerns.


• Answer phone calls, schedule appointments, and manage customer communications.


• Write repair orders and prepare accurate estimates.


• Apply sales techniques and maintain professional phone etiquette.


• Keep customers informed throughout the repair process.


• Manage bay flow and coordinate repair order dispatch.
  
• Assist with daily operations, including billing, accounts receivable, and accounts payable.


• Use email, point-of-sale systems, and customer relationship management software effectively.

Benefits & Compensation:

• Paid Time Off.


• Health benefit contribution.


• 401(k) retirement plan.

Why Join Us?

Stephen’s Automotive is family-owned and operated with over 100 years of combined experience in our team. We pride ourselves on professionalism, courtesy, and delivering exceptional service for all makes and models. If you’re looking for a workplace that values your expertise and treats you like family, we’d love to hear from you.