Automotive Service Advisor

Stephen's Automotive; Rockville (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Health benefit contribution

401(k) retirement plan

Job summary

Stephen’s Automotive in Rockville, VA, seeks an experienced Service Advisor to manage the front office and support a team of skilled technicians.

You will greet customers, write repair orders, prepare accurate estimates, and coordinate communication throughout the repair process.

With strong customer service skills and a knack for scheduling, you will contribute to efficient bay flow and ethical service.

Qualifications

• 3+ years experience as a Service Advisor or Service Writer.
• Strong skills in customer service, repair estimating, parts procurement, and repair order dispatching.
• Ability to interact professionally with customers in person and by phone.

Responsibilities

• Greet customers, assess their needs, and provide accurate solutions to automotive concerns.
• Answer phone calls, schedule appointments, and manage customer communications.
• Write repair orders and prepare accurate estimates.
• Apply sales techniques and maintain professional phone etiquette.
• Keep customers informed throughout the repair process.
• Manage bay flow and coordinate repair order dispatch.
• Assist with daily operations, including billing, accounts receivable, and accounts payable.
• Use email, point-of-sale systems, and customer relationship management software effectively.

Skills

3+ years experience

customer service

repair estimating

repair order dispatching

interacting with customers

Job description

Service Advisor

Location: Rockville, VA.

We are seeking an experienced Service Advisor to join our fast-paced, independent automotive repair shop. The ideal candidate will be organized, customer-focused, and skilled at managing the flow of the front office while supporting a team of highly skilled technicians.

At Stephen’s Automotive, our mission is to employ motivated individuals who value teamwork, integrity, and outstanding customer service. We believe in providing true value to our customers through ethical business practices, professional interactions, and quality service.

Position Requirements:

• Minimum 3 years’ experience as a Service Advisor or Service Writer.


• Strong skills in customer service, repair estimating, parts procurement, and repair order dispatching.


• Ability to interact professionally with customers in person and by phone.


• Medium-duty and diesel truck experience preferred, but not required.

Key Responsibilities:

• Greet customers, assess their needs, and provide accurate solutions to automotive concerns.


• Answer phone calls, schedule appointments, and manage customer communications.


• Write repair orders and prepare accurate estimates.


• Apply sales techniques and maintain professional phone etiquette.


• Keep customers informed throughout the repair process.


• Manage bay flow and coordinate repair order dispatch.
  
• Assist with daily operations, including billing, accounts receivable, and accounts payable.


• Use email, point-of-sale systems, and customer relationship management software effectively.

Benefits & Compensation:

• Paid Time Off.


• Health benefit contribution.


• 401(k) retirement plan.

Why Join Us?

Stephen’s Automotive is family-owned and operated with over 100 years of combined experience in our team. We pride ourselves on professionalism, courtesy, and delivering exceptional service for all makes and models. If you’re looking for a workplace that values your expertise and treats you like family, we’d love to hear from you.