Automotive Service Advisor

Lexus LC; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K

Paid Vacation

Health and Dental Insurance

Life Insurance

Fitness Program

Short and Long term disability

Job summary

Lexus LC in Tampa, FL is seeking an Automotive Service Advisor to initiate repairs by listening to symptoms, verify warranty coverage, develop estimates, and write repair orders while maintaining strong customer rapport.

You will communicate complex technical concepts to customers, utilize service databases, and contribute to a high-performance team. This role requires prior service-advisor experience and solid sales skills, with proficiency in computer systems.

Qualifications

• Previous experience as an automotive Service Advisor is required.
• Strong customer service skills are essential.
• Sales experience preferred for service upsell.
• Proficiency with computers and technology is required.
• Ability to explain complex technical concepts to customers.

Responsibilities

• Listen to customer descriptions of symptoms and conduct inspections.
• Verify warranty and service- contract coverage.
• Develop estimates by cost data for materials and labor.
• Prepare repair orders with symptoms, problems and required services.
• Maintain customer rapport and obtain approval of estimates.

Skills

Customer service

Sales experience

Computers & technology

Explain technical concepts

Tools

Service database system

Job description

SummaryInitiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

SummaryInitiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer:

• 401K
• Paid Vacation
• Health and Dental Insurance
• Life Insurance
• Fitness Program
• Short and Long term disability

Responsibilities:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• Previous experience as an automotive Service Advisor and a working knowledge of automobiles.
• Customer service skills.
• Sales experience.
• Proficiency with computers and technology.
• Ability to communicate complex technical concepts to customers.

Advanced skills:

• Prior automobile sales experience
• Prior automobile technician experience
• A certification through the National Institute for Automotive Service Excellence
• Retail experience.

All applicants must pass pre-employment testing to include background checks and pre-employment drug test. We are an Equal Opportunity Employer (EOE).