Service Advisor

Stress-Free Auto Care; Union City (CA); On-site; USD 71,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with company match

Paid time off

Job summary

Stress Free Auto Care in Union City, CA, is seeking a Service Advisor to guide customers through the automotive service journey, translate needs into effective repair recommendations, and drive transparent, high‑quality service. You will collaborate with technicians and meet sales goals while delivering an exceptional customer experience.

You will be part of a fast-paced, growth‑oriented team that values ongoing development and a customer‑first approach.

Qualifications

• Proven track record of meeting or exceeding sales, revenue, or performance targets.
• Experience in sales, retail, hospitality, automotive service, or other high-volume customer-facing roles.
• Strong consultative selling skills, including discovery, value building, objection handling, and closing.

Responsibilities

• Build and maintain trusted relationships with customers by understanding their automotive needs and setting clear expectations.
• Meet or exceed individual sales and revenue goals by identifying opportunities for additional services and repairs.
• Utilize strong consultative selling skills to communicate technician recommendations, address customer concerns, and close sales.
• Manage the customer journey from appointment scheduling through final vehicle delivery, including repair order creation, approvals, updates, and handoff.
• Coordinate with technicians and shop leadership to ensure efficient workflow and clear communication regarding repair needs and timelines.

Skills

Sales experience

Customer service

Consultative selling

Communication

Job description

Service Advisor

Stress Free Auto Care is seeking a dedicated and dynamic Service Advisor to join our growing team. As a Service Advisor, you will play a crucial role in delivering an exceptional automotive service experience for our customers, utilizing your expertise in customer relations, sales, and automotive services. This opportunity is ideal for individuals who thrive in a fast-paced environment and are driven to achieve measurable results while building lasting customer relationships.

At Stress Free Auto Care, we are redefining the automotive repair industry through advanced technology, transparent communication, and a commitment to delivering outstanding customer service. Our Service Advisor position provides a platform for personal growth, professional development, and the opportunity to contribute to our mission of creating customers for life. As we continue to expand, we offer clear paths for advancement within our organization.

The Service Advisor is responsible for managing the customer experience from the initial appointment through the completion of vehicle service. This includes understanding customer needs, providing accurate recommendations for required services and repairs, and ensuring consistent communication throughout the process. You will be expected to meet or exceed sales and revenue goals by utilizing consultative selling techniques and maintaining high standards of service quality and transparency.

Our team environment relies on collaborative communication with technicians and shop leadership to ensure efficient workflow, accurate information delivery, and fulfillment of customer commitments. Success in this Service Advisor role is measured by your ability to drive sales, deliver a superior customer experience, and contribute to the overall growth of Stress Free Auto Care.

Service Advisor - Summary

• Serve as the primary point of contact for customers throughout their automotive service experience


• Leverage technology and interpersonal skills to deliver transparent, high-quality service


• Drive sales and revenue by recommending necessary services and repairs


• Foster long-term customer loyalty through trust and exceptional service delivery

Duties & Responsibilities

• Build and maintain trusted relationships with customers by understanding their automotive needs and setting clear expectations


• Meet or exceed individual sales and revenue goals by identifying opportunities for additional services and repairs


• Utilize strong consultative selling skills to communicate technician recommendations, address customer concerns, and close sales


• Manage the customer journey from appointment scheduling through final vehicle delivery, including repair order creation, approvals, updates, and handoff


• Coordinate with technicians and shop leadership to ensure efficient workflow and clear communication regarding repair needs and timelines


• Handle multiple customers and active repair orders simultaneously while maintaining accuracy and follow-through


• Use shop management technology to organize tasks, maintain timely communication, and support seamless service delivery


• Demonstrate consistent performance and reliability, not just occasional high sales days


• Continuously improve by understanding performance metrics, identifying areas for growth, and adapting approaches as needed


• Show readiness for increased responsibility and ongoing professional development

Salary & Benefits

• Estimated total compensation ranging from $71,000 to $90,000+ annually, including salary and performance-based incentives (actual compensation may vary based on experience and performance; incentives are not guaranteed)


• Medical, dental, and vision insurance


• 401(k) plan with company match


• Paid time off and paid holidays


• Employee discounts on services


• Comprehensive training and ongoing development


• Clear opportunities for advancement as the company continues to grow

Qualifications & Requirements

• Proven track record of meeting or exceeding sales, revenue, or performance targets


• Experience in sales, retail, hospitality, automotive service, or other high-volume customer-facing roles


• Strong consultative selling skills, including discovery, value building, objection handling, and closing


• Ability to build trust quickly and develop customer relationships that generate repeat business


• Competitive, self-motivated mindset with a proactive approach to achieving results


• Comfort working with performance metrics and using data for continuous improvement


• Ability to manage multiple priorities and customers simultaneously while maintaining urgency and accuracy


• Excellent communication, organization, and problem-solving skills


• Openness to coaching and a desire to continuously develop sales performance and automotive knowledge


• Team-oriented mentality, willing to support broader shop success as needed


• Automotive experience is a plus, but not required—demonstrated sales ability and customer relationship skills are most important

Ideal Candidate Snapshot

• Consistently produces strong sales performance and meets monthly targets


• Effectively converts technician recommendations into approved work through persuasive communication and value demonstration


• Builds a loyal customer base that returns for future services


• Manages a high volume of active repair orders with strong follow-through and communication


• Continuously seeks improvement in sales, automotive knowledge, and leadership capabilities


• Earns the trust of customers, technicians, and leadership by reliably fulfilling commitments

Other Relevant Information

• Stress Free Auto Care fosters a culture of transparency, trust, and professional growth


• Advancement is based on demonstrated performance, leadership potential, and readiness for greater responsibility


• The work environment is fast-paced, requiring adaptability and a focus on delivering a consistent customer experience


• Enjoy the benefits of working in a company that values innovation and a people-first approach