Automotive Service Advisor

Smithtown Volkswagen; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Weekly payment schedule

Health, Dental and Vision insurance

401K and Life Insurance

Paid vacation and sick leave

Career advancement opportunities

Employee discounts

Job summary

Smithtown Volkswagen in St. James, NY is seeking an Automotive Service Advisor to ensure customer satisfaction through expert advice on maintenance and repairs. The role requires automotive systems knowledge, excellent communication, and a customer-centric approach.

You will greet customers, explain repairs, schedule service, and coordinate with the service team to complete work efficiently while maintaining thorough service records. Opportunities for career advancement are included.

Qualifications

• Prior experience in automotive service advising or a related field.
• Strong knowledge of automotive systems and maintenance procedures.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Greet customers and assess their vehicle maintenance needs.
• Provide detailed explanations of the recommended repairs and services.
• Schedule service appointments and follow up with customers on the status of their vehicles.
• Communicate effectively with the service team to ensure timely completion of repairs.
• Upsell additional services and products as needed.
• Maintain accurate records of service history and customer interactions.

Job description

Description of the role:

The Automotive Service Advisor at Smithtown Volkswagen plays a crucial role in maintaining customer satisfaction by providing exceptional service and advice on vehicle maintenance and repair. This position requires a strong understanding of automotive systems, excellent communication skills, and a customer-focused approach.

Responsibilities:

• Greet customers and assess their vehicle maintenance needs


• Provide detailed explanations of the recommended repairs and services


• Schedule service appointments and follow up with customers on the status of their vehicles


• Communicate effectively with the service team to ensure timely completion of repairs


• Upsell additional services and products as needed


• Maintain accurate records of service history and customer interactions

Requirements:

• Previous experience in automotive service advising or a related field


• Strong knowledge of automotive systems and maintenance procedures


• Excellent communication and customer service skills


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously


• Proficiency in using computer software for scheduling and record-keeping

Benefits Available:

• Competitive compensation ranging from $75,000.00 to $110,000.00 per year


• Weekly payment schedule


• Health, Dental and Vision insurance benefits


• 401K and Life Insurance


• Paid vacation and sick leave


• Opportunities for career advancement and professional development


• Employee Discounts

About the Company:

Smithtown Volkswagen is a leading Family owned automotive dealership located in St. James, NY. We pride ourselves on delivering top-notch customer service and providing high-quality vehicles and maintenance services to our clients. Join our team and become part of a dynamic and rewarding work environment.