Service Advisor

Keith Hawthorne Ford; Belmont (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Keith Hawthorne Ford in Belmont, NC is seeking a Service Advisor to greet customers, gather vehicle information, and prepare accurate labor and parts estimates. You will explain work performed and keep customers updated throughout the day.

The role offers competitive pay, flexible hours, health insurance, PTO and a clear path for long-term growth within a growing Ford dealer network.

Qualifications

• Demonstrated ability to provide exceptional customer service.
• Ability to quickly identify vehicle issues.
• Knowledge of automobiles and maintenance procedures.
• Proven integrity and professionalism in a dealership setting.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Prepare accurate cost estimates for labor and parts.
• Explain completed work and charges to customers.
• Monitor progress of vehicles and update customers regularly.

Skills

Customer service excellence

Problem solving

Automotive knowledge

Fast-paced adaptability

Integrity

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.