Service Advisor

Lexus; Orland Park (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

Benefits package

Paid training and development

Opportunities for advancement

Supportive team environment

Employee discounts

401k with match

Job summary

Lexus in Orland Park, IL is seeking a Service Advisor to greet customers, listen to concerns, document repairs, and explain estimates. You will coordinate with technicians to ensure timely service and maintain strong customer relationships.

The role emphasizes professional communication, attention to detail, and the ability to explain services clearly to customers. Valid driver’s license required and prior experience preferred.

Qualifications

• Previous automotive service advisor experience preferred.
• Excellent customer service and communication skills.
• Strong organization and attention to detail.
• Ability to work in a fast-paced environment.
• Professional attitude and positive personality.
• Basic knowledge of vehicle maintenance and repair.
• Ability to explain automotive services clearly to customers.
• Valid driver’s license.

Responsibilities

• Greet customers and provide a professional, friendly experience
• Listen to customers’ vehicle concerns and accurately document repair needs
• Recommend necessary maintenance and repairs
• Prepare and explain estimates, invoices, and repair orders
• Communicate repair timelines and updates to customers
• Coordinate with technicians to ensure repairs are completed properly and efficiently
• Maintain strong customer relationships and follow up after service
• Help achieve customer satisfaction, sales, and productivity goals

Job description

Join Our Team as a Service Advisor!

What You’ll Do

• Greet customers and provide a professional, friendly experience
• Listen to customers’ vehicle concerns and accurately document repair needs
• Recommend necessary maintenance and repairs
• Prepare and explain estimates, invoices, and repair orders
• Communicate repair timelines and updates to customers
• Coordinate with technicians to ensure repairs are completed properly and efficiently
• Maintain strong customer relationships and follow up after service
• Help achieve customer satisfaction, sales, and productivity goals

What We’re Looking For

• Previous automotive service advisor experience preferred
• Excellent customer service and communication skills
• Strong organization and attention to detail
• Ability to work in a fast-paced environment
• Professional attitude and positive personality
• Basic knowledge of vehicle maintenance and repair
• Ability to explain automotive services clearly to customers
• Valid driver’s license

What We Offer

• Competitive pay
• Performance-based bonuses
• Benefits package
• Paid training and development
• Opportunities for advancement
• Supportive team environment
• Employee discounts
• 401k with match

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.