Automotive Service Advisor

Wilde East Towne Honda; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Vehicle Purchase Discounts

Job summary

Wilde East Towne Honda is seeking an Automotive Service Advisor to greet customers, assess service needs, and coordinate with technicians to deliver timely repairs. You will communicate estimates, timelines, and pricing while ensuring a smooth customer experience and accurate walk-arounds.

A valid driver's license is required, with a focus on accuracy and service excellence. The role supports a high-volume dealership with a strong reputation for customer service and long-term relationships,

Qualifications

• 1+ years of customer service, automotive service, or related experience.
• Experience using computers and entering customer or service information accurately.
• Basic math skills for estimates, service costs, and payment processing.
• Valid driver's license and an acceptable driving record.

Responsibilities

• Greet customers, answer service calls, and provide a professional customer experience.
• Review vehicle service needs, complete walk-arounds, and prepare accurate repair orders and estimates.
• Communicate recommended services, pricing, and repair timelines with customers.
• Coordinate with technicians throughout the repair process and keep customers updated on vehicle status.
• Process service payments and ensure completed vehicles are delivered.
• Support customer retention by addressing concerns and providing clear follow-up.

Skills

Customer service

Automotive service

Computer skills

Math skills

Driver's license

Education

High School diploma or equivalent

Job description

Dealership:L0556 Wilde East Towne HondaWilde East Towne HondaHiring: Automotive Service AdvisorPay: To Be Discussed during in-person interviewsSchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Reports to: Service AdvisorWhy Join Our Team?Wilde East Towne Honda is a high-volume dealership serving the Madison area with a strong reputation for customer service and long-term relationships. As part of Lithia & Driveway, team members have access to the resources and career opportunities of one of the largest automotive retailers in North America.Established Honda dealership serving the Madison communityStrong customer-focused reputation and repeat businessSupportive, team-oriented dealership environmentOpportunities for training, development, and career growthBacked by the resources and nationwide network of Lithia & DrivewayWhat You'll DoGreet customers, answer service calls, and provide a professional customer experience.Review vehicle service needs, complete walk-arounds, and prepare accurate repair orders and estimates.Communicate recommended services, pricing, and repair timelines with customers.Coordinate with technicians throughout the repair process and keep customers updated on vehicle status.Process service payments and ensure completed vehicles are delivereredSupport customer retention by addressing concerns and providing clear follow-up.What You'll Bring1+ years of customer service, automotive service, or related experience.Experience using computers and entering customer or service information accurately.Basic math skills for estimates, service costs, and payment processing.Valid driver's license and an acceptable driving record.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.