Service Lane Support Associate

Wilde East Towne Honda; Madison (WI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Wilde East Towne Honda in Madison, WI is seeking a Service Lane Support Associate to greet service customers, move vehicles on the drive, and assist with vehicle prep and service delivery. You will support the service team, maintain a clean service drive, and help with clerical tasks, shuttle coverage, and other needs.

The role requires 1+ year of customer service, basic computer skills, and a valid driver’s license; flexible evenings, weekends, and holidays are required.

Qualifications

• 1+ years of customer service or related experience.
• Basic computer skills and comfort learning dealership systems.
• Valid driver's license and an acceptable driving record.

Responsibilities

• Greet service customers and provide professional assistance.
• Move customer vehicles between the service lane, parking lot, and designated service areas.
• Prepare arriving vehicles with protective seat covers, steering wheel covers, and floor mats.
• Retrieve completed vehicles and support customer vehicle delivery.
• Maintain a clean, organized service drive, parking area, and work environment.
• Support the service team with phones, shuttle coverage, clerical tasks, and other department needs.

Skills

Customer service

Computer literacy

Valid driver's license

Education

High School diploma or equivalent

Job description

Dealership:L0556 Wilde East Towne HondaWilde East Towne HondaHiring: Service Lane Support AssociatePay: $18.00 per hourSchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.Reports to: Service ManagerOnsite in Madison, WisconsinWhy Join Our Team?Wilde East Towne Honda is an established Madison-area dealership known for a strong customer experience and a team-focused environment. The store has earned multiple customer satisfaction and dealer awards, including recognition from Cars.com, and maintains thousands of customer reviews across major automotive platforms.Join a well-established Honda dealership serving the Madison communityWork with a team recognized for customer satisfaction and serviceBuild your career with training and growth opportunitiesBe part of Lithia & Driveway, one of the largest automotive retailers in North AmericaWhat You'll DoGreet service customers and provide professional assistance.Move customer vehicles between the service lane, parking lot, and designated service areas.Prepare arriving vehicles with protective seat covers, steering wheel covers, and floor mats.Retrieve completed vehicles and support customer vehicle delivery.Maintain a clean, organized service drive, parking area, and work environment.Support the service team with phones, shuttle coverage, clerical tasks, and other department need as assigned.What You'll Bring1+ years of customer service or related experience.Basic computer skills and comfort learning dealership systems.Valid driver's license and an acceptable driving record.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.