Automotive Service Advisor

Rod's Tire and Automotive LLC; Jackson (TN); On-site; USD 56,000 - 135,000; Full time

Benefits offered by this job

Paid holidays and vacation

5 paid PTO days after 90 days; 10 days

Retirement plan with company matching

Dental and vision insurance

Disability insurance

Life insurance

Employee discounts

Job summary

Rod's Tire & Automotive Repair – Medina, TN is seeking a proactive Automotive Service Advisor to drive sales while delivering outstanding customer service. You will guide customers through repairs, present findings, and explain pricing to help them decide on essential services.

Join a locally owned shop with a strong base of repeat customers, Monday–Friday schedule, and uncapped earning potential. This role emphasizes relationship building, professional communication, and efficient shop

Qualifications

• Proven success in automotive service advising or consultative sales.
• Confidence presenting estimates and discussing pricing.
• Strong objection-handling and closing skills.
• Excellent communication and follow-through.
• Ability to manage multiple customers and priorities.
• A sense of urgency without sacrificing accuracy or service.
• Strong organizational and documentation habits.
• Personal accountability and a desire to improve.

Responsibilities

• Build relationships and earn customer trust.
• Present technician findings and explain repair recommendations clearly.
• Help customers understand the value and urgency of recommended repairs.
• Confidently ask for the sale and professionally handle objections.
• Help customers prioritize repairs based on their needs and budget.
• Follow up consistently on declined work and unsold estimates.
• Keep customers informed with proactive repair updates.
• Maintain accurate repair orders, customer notes, and communication records.
• Work closely with technicians and parts management to keep jobs moving.
• Take ownership of sales goals, gross profit, close rate, and customer satisfaction.

Skills

Sales

Customer service

Communication

Closing skills

Job description

Automotive Service Advisor

$56,000–$135,000+ Earning Potential | Monday–Friday | No Weekends

Rod's Tire & Automotive Repair – Medina, TN (Jackson Area)

Are You a Great Service Advisor Looking for a Better Opportunity?

Tired of working Saturdays? Tired of inconsistent car count or limited opportunities to earn?

We have the cars. We need the right person to take care of them.

Rod's Tire & Automotive Repair is an established independent shop serving approximately 300 vehicles per month. We're looking for a confident, motivated Service Advisor who knows how to connect with customers, communicate the value of needed repairs, close sales, and keep a busy shop moving.

We believe great customer service and strong sales performance go hand in hand.

Why Join Rod's?

• Monday–Friday schedule — NO WEEKENDS
• $56,000–$135,000+ annual earning potential
• Performance-based compensation with uncapped commission opportunity
• Established customer base and consistent repair opportunities
• Skilled technicians providing digital vehicle inspections
• Dedicated parts manager supporting the repair process
• Independent, locally owned shop — not a corporate chain
• Paid training and professional development

Benefits include:

• Paid holidays and vacation
• 5 paid PTO days after 90 days; 10 after 2 years
• Retirement plan with company contribution
• Paid dental and vision insurance
• Paid short- and long-term disability
• Paid life insurance
• Employee discounts

What You'll Do

This is a sales-focused customer service position with ownership of the repair process from beginning to end.

• Build relationships and earn customer trust
• Present technician findings and explain repair recommendations clearly
• Help customers understand the value and urgency of recommended repairs
• Confidently ask for the sale and professionally handle objections
• Help customers prioritize repairs based on their needs and budget
• Follow up consistently on declined work and unsold estimates
• Keep customers informed with proactive repair updates
• Maintain accurate repair orders, customer notes, and communication records
• Work closely with technicians and parts management to keep jobs moving
• Take ownership of sales goals, gross profit, close rate, and customer satisfaction

Who We're Looking For

We're looking for someone who enjoys sales, takes pride in their performance, and understands that customer trust is what drives long-term success.

Our ideal candidate has:

• Proven success in automotive service advising or consultative sales
• Confidence presenting estimates and discussing pricing
• Strong objection-handling and closing skills
• Excellent communication and follow-through
• The ability to manage multiple customers and priorities
• A sense of urgency without sacrificing accuracy or service
• Strong organizational and documentation habits
• Personal accountability and a desire to improve

Automotive service advisor experience is preferred, but proven sales professionals from other industries are encouraged to apply.

We can teach automotive systems and terminology. You bring the initiative, sales ability, and commitment to your results.

About Rod's

Rod's Tire & Automotive Repair has served Medina and the surrounding Jackson area since 1972 and has been under current ownership since 2014.

We're a locally owned, full-service repair shop with an established customer base and an involved owner who believes in professional development, clear expectations, and rewarding performance.

We're looking for someone who wants to do more than write repair orders. We want a professional who can build customer relationships, produce strong sales results, and contribute to the success of our team.

Interested? Let's Talk.

Whether you're actively looking or simply curious about a better opportunity, we'd welcome a confidential conversation.