Service Advisor Manager

Team IK Autoworks; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Team IK Autoworks is hiring an Automotive Service Advisor for our independent 3-bay shop in Houston. The role entails taking ownership of daily operations, documenting vehicle issues, and guiding customers through estimates and repairs.

You will work with Tekmetric and ALLDATA to manage orders, estimates, inspections, and customer communications, while coordinating with technicians to maintain productivity and growth.

Qualifications

• Experience in automotive service advisor roles or shop management preferred.
• Strong knowledge of vehicle repair processes and workflows.
• Ability to work independently with minimal supervision.
• Excellent critical-thinking and problem-solving abilities.
• Strong communication and customer service skills.

Responsibilities

• Greet customers, listen to concerns, and document issues accurately.
• Prepare and present repair estimates and maintenance recommendations.
• Communicate professionally with customers throughout the repair process.
• Follow up on estimates, declined services, and inquiries.
• Schedule appointments and coordinate drop-offs and pickups.
• Manage daily workflow for a 3-bay shop and coordinate work with technicians.

Skills

Customer service

Organizational skills

Budgeting

Scheduling

Communication

Decision making

Problem solving

Tools

Tekmetric

ALLDATA

Job description

NOW HIRING: AUTOMOTIVE SERVICE ADVISOR

Independent 3-Bay Automotive Repair Shop

We are looking for an experienced, motivated, and highly organized Automotive Service Advisor to join our independent 3-bay mechanic shop.

This position is ideal for someone who can take ownership of daily shop operations, work independently, think critically, and keep both customers and technicians organized and productive.

Key Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle issues.
• Prepare and present repair estimates and maintenance recommendations.
• Communicate professionally with customers throughout the repair process.
• Follow up on estimates, declined services, and customer inquiries.
• Schedule appointments and coordinate customer drop-offs and pick-ups.

Shop Management & Daily Operations

• Manage daily workflow for a 3-bay repair shop.
• Coordinate and schedule work based on technician availability, job complexity, and shop capacity.
• Use Tekmetric Shop Management System to manage repair orders, estimates, inspections, appointments, and invoices.
• Use ALLDATA to access vehicle repair information, labor times, diagnostic procedures, technical service bulletins, and manufacturer repair specifications.
• Assist in researching repair information and verifying labor operations when preparing estimates.
• Keep technicians productive while avoiding overbooking and workflow bottlenecks.
• Monitor repair order progress and ensure jobs are completed in a timely manner.

Planning & Financial Awareness

• Create and maintain weekly shop schedules and workflow plans.
• Develop weekly budget and revenue plans based on shop capacity and business goals.
• Monitor labor hours, sales performance, and overall productivity.
• Track estimates, approved work, declined work, and outstanding repair orders.
• Identify opportunities to improve shop efficiency and profitability.
• Help manage parts ordering and coordinate with vendors.

Qualifications & Skills

• Previous automotive service advisor or automotive shop management experience preferred.
• Experience with Tekmetric and ALLDATA strongly preferred.
• Strong automotive knowledge and understanding of vehicle repair processes.
• Ability to work independently with minimal supervision.
• Excellent critical-thinking and problem-solving abilities.
• Strong communication, customer service, and organizational skills.
• Comfortable managing budgets, scheduling, sales goals, and shop performance.
• Professional, dependable, proactive, and accountable.
• Ability to make decisions and take initiative.

Compensation

Compensation will be discussed based on experience and qualifications.

• Base pay determined by experience and skill level.
• Additional performance-based bonus opportunities.
• Opportunity for growth and increased responsibility as the business grows.

The Ideal Candidate

We are not simply looking for someone to answer phones and write estimates. We want someone who can take ownership of the service advisor position and help manage the front end of the business.

You should be able to manage the weekly schedule, understand shop production capacity, assist with repair information using ALLDATA, prepare estimates through Tekmetric, communicate with customers, support technicians, and make sound business decisions without constant supervision.

If you are self-motivated, business-minded, organized, and understand what it takes to run a successful automotive repair operation, we would like to hear from you.