Automotive Service Advisor / Sales Consultant – $57K–$135K+

Rod's Tire and Automotive LLC; Medina (TN); On-site; USD 57,000 - 135,000; Full time

Benefits offered by this job

Paid holidays

PTO after 90 days

Retirement plan

Dental & Vision insurance

Disability insurance

Life insurance

Employee discounts

Job summary

Rod's Tire & Automotive Repair in Medina, TN, is seeking a motivated Service Advisor who blends strong sales ability with outstanding customer experience. The role focuses on guiding buying decisions, turning repair recommendations into approved work, and owning the customer journey from check-in to vehicle delivery.

You don\'t need prior automotive experience to succeed; candidates from various consultative sales backgrounds are welcome.

Qualifications

• Automotive sales experience preferred but not required.
• Ability to learn technical information quickly.
• Strong listening, communication, and objection-handling skills.

Responsibilities

• Sales and customer relationships: build trust, present repairs, and handle price objections.
• Customer experience and repair management: own communication from check-in to delivery and coordinate with techs and parts.
• Performance and accountability: meet sales and gross profit goals and track metrics.

Skills

Sales ability

Relationship building

Objection handling

Closing sales

Job description

Automotive Service Advisor

Rod's Tire & Automotive Repair | Medina, TN – Jackson Area

Monday–Friday | $57,000–$135,000+ Annual Earning Potential | Performance-Based Compensation

Are You a Proven Salesperson Looking for a Better Opportunity?

You don't have to come from the automotive industry to succeed here.

If you know how to build relationships, communicate value, handle objections, and close sales, we want to talk to you.

Rod's Tire & Automotive Repair is looking for a motivated, results-driven Service Advisor who can combine strong sales ability with an outstanding customer experience.

We're not looking for someone to simply answer phones and prepare estimates. We're looking for a professional who can take ownership of the customer experience, guide buying decisions, and turn legitimate repair recommendations into approved work.

What Makes This Opportunity Different?

• Monday–Friday schedule — no weekends
• $57,000–$135,000+ annual earning potential through performance-based compensation
• Uncapped commission opportunity
• Established customer base and consistent repair opportunities
• No door-to-door sales or cold-call prospecting
• Skilled technicians providing digital inspections and repair recommendations
• Dedicated parts department to support the repair process
• Paid training and professional development
• Locally owned business where your performance makes a difference

Benefits include:

• Paid holidays and vacation
• 5 paid PTO days after 90 days; 10 days after 2 years
• Retirement plan with company contribution
• Paid dental and vision insurance
• Paid short- and long-term disability
• Paid life insurance
• Employee discounts

What You'll Be Responsible For

Sales and Customer Relationships

• Build trust and understand customers' needs and concerns
• Present repair recommendations with confidence and clarity
• Explain the value and importance of recommended services
• Help customers prioritize repairs based on safety, reliability, and budget
• Navigate price objections professionally and ask for the sale
• Consistently follow up on declined work and unsold estimates

Customer Experience and Repair Management

• Take ownership of customer communication from check-in through vehicle delivery
• Provide proactive updates without waiting for customers to call
• Coordinate with technicians and the parts department to keep repairs moving
• Maintain accurate repair orders, notes, approvals, and customer communication records
• Help identify and resolve potential delays before they become customer problems

Performance and Accountability

• Meet established sales and gross profit goals
• Track conversion rates, average repair order, and follow-up results
• Follow consistent sales and customer communication processes
• Participate in coaching and continually work to improve your results

What We're Looking For

Automotive experience is preferred but not required for a proven salesperson who can learn technical information quickly.

We welcome applicants with successful sales backgrounds in automotive, home services, insurance, furniture, equipment, financial services, B2B, or other consultative sales environments.

Our ideal candidate has:

• A demonstrated record of meeting or exceeding sales goals
• Confidence discussing pricing and asking customers for their business
• Strong listening, communication, and objection-handling skills
• Excellent organization and follow-through
• The ability to manage multiple customers and priorities in a fast-paced environment
• Comfort learning new software and technical information
• Personal accountability and a desire to improve

We value demonstrated results, professionalism, and initiative over simply having years of experience.

About Rod's

Rod's Tire & Automotive Repair has served the Medina community since 1972 and has been under current ownership since 2014.

We're an independent, full-service repair shop committed to quality workmanship, honest recommendations, and an excellent customer experience.

We provide clear expectations, measurable goals, and coaching. We believe successful employees should have the opportunity to earn more as they contribute more.

If you're an experienced sales professional looking for a Monday–Friday career with an established business and the opportunity to grow your income, we'd like to hear from you.