Automotive Service Advisor

Ed Martin Nissan; Indianapolis, Northern (IN, KY); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

PTO

401k match

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Work Schedules

Employee discounts

Growth opportunities

Wellness

Job summary

Ed Martin Automotive Group is hiring a Service Advisor to be the primary contact between the Service Department and our customers. You will greet customers, collect vehicle information, and clearly report symptoms while recommending maintenance based on vehicle history.

This role requires strong communication, patience, and a commitment to customer satisfaction. Responsibilities include preparing accurate estimates, following up on vehicle status, and explaining work performed to customers.

Qualifications

• Experience delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Comfort with basic computer systems and software.

Responsibilities

• Greet customers promptly and gather vehicle information.
• Clearly report vehicle symptoms as described by customers.
• Recommend maintenance based on age, mileage, and history.
• Prepare accurate labor and parts cost estimates.
• Maintain follow-up times and monitor progress of vehicles.
• Explain completed work and charges to customers.

Skills

Customer service

Communication

Attention to detail

Computer skills

Job description

ABOUT

Ed Martin Automotive Group is looking to add Service Advisors to our growing team. Service Advisors are the primary contact between the dealership Service Department and our customers. A successful candidate will have great communication skills, high levels of patience, and the ability to effectively address customer concerns in the moment.

BENFITS

• PTO up to 20 days
• 401k match
• Paid Training and ongoing development
• Medical, Dental, Vision Insurance
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Growth opportunities
• Health/Wellness

RESPONSIBILITIES

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.