Automotive Service Advisor

Fred Martin Auto Group; Norton, Barberton (OH, OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Paid Training

Career Growth Opportunities

Promote-from-Within Culture

Employee Vehicle Purchase Program

Employee Discounts on Products and …

Cell Phone Discount

Fitness Membership Discounts

Referral Bonus up to $3,250

Family-Owned and Operated Company

Long-Term Job Security

Job summary

Fred Martin Superstore is seeking a motivated Service Advisor to join our growing team in Norton, Ohio. You’ll greet customers, schedule service, and communicate repair progress while coordinating with technicians to ensure high quality service.

We value customer focus, clear communication, and a professional appearance. The role offers comprehensive benefits, career growth, and a promote-from-within culture in a family-owned environment.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Greet customers promptly and professionally
• Schedule service appointments and maintain communication throughout the repair process
• Listen to customer concerns and document vehicle issues
• Prepare repair orders, estimates, and recommended services
• Explain repairs and charges clearly to customers
• Maintain high levels of customer satisfaction
• Coordinate with technicians and monitor progress
• Keep the service drive and work area organized
• Perform additional duties as assigned

Skills

Communication

Customer Service

Multitasking

Professionalism

Job description

Fred Martin Superstore is looking for a motivated and customer-focused Service Advisor to join our growing team. We believe great employees create great customer experiences, and we are committed to providing the tools, training, and support needed for long-term success.

If you enjoy helping people, thrive in a fast-paced environment, and want to build a career with a company that promotes from within, we want to hear from you.

What We Offer

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• 401(k) with Company Match
• Generous Paid Time Off
• Up to 3 Weeks Paid Vacation
• Paid Training
• Career Growth Opportunities
• Promote-from-Within Culture
• Employee Vehicle Purchase Program
• Employee Discounts on Products and Services
• Cell Phone and Fitness Membership Discounts
• Referral Bonus Opportunities up to $3,250
• Family-Owned and Operated Company
• Long-Term Job Security

Responsibilities

• Greet customers promptly and professionally
• Schedule service appointments and maintain communication throughout the repair process
• Listen to customer concerns and accurately document vehicle issues
• Prepare repair orders, estimates, and recommended services
• Communicate inspection findings and repair recommendations to customers
• Coordinate with technicians and monitor repair progress
• Update customers regarding changes in timing, pricing, or additional repairs
• Explain completed repairs and charges clearly
• Maintain high levels of customer satisfaction
• Handle customer questions and concerns professionally
• Keep the service drive and work area organized and professional
• Perform additional duties as assigned

Qualifications

• Previous automotive service advising experience preferred, but not required
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Valid driver's license with a clean driving record
• Ability to pass a background check and drug screening

Fred Martin Superstore is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran