Automotive Service Advisor: Growth, Flexible Hours, PTO

Ed Martin Nissan; Indianapolis, Northern (IN, KY); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

PTO

401k match

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Work Schedules

Employee discounts

Growth opportunities

Wellness

Job summary

Ed Martin Automotive Group is hiring a Service Advisor to be the primary contact between the Service Department and our customers. You will greet customers, collect vehicle information, and clearly report symptoms while recommending maintenance based on vehicle history.

This role requires strong communication, patience, and a commitment to customer satisfaction. Responsibilities include preparing accurate estimates, following up on vehicle status, and explaining work performed to customers.

Qualifications

• Experience delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Comfort with basic computer systems and software.

Responsibilities

• Greet customers promptly and gather vehicle information.
• Clearly report vehicle symptoms as described by customers.
• Recommend maintenance based on age, mileage, and history.
• Prepare accurate labor and parts cost estimates.
• Maintain follow-up times and monitor progress of vehicles.
• Explain completed work and charges to customers.

Skills

Customer service

Communication

Attention to detail

Computer skills

Job description

Ed Martin Automotive Group is hiring a Service Advisor to be the primary contact between the Service Department and our customers. You will greet customers, collect vehicle information, and clearly report symptoms while recommending maintenance based on vehicle history.

This role requires strong communication, patience, and a commitment to customer satisfaction. Responsibilities include preparing accurate estimates, following up on vehicle status, and explaining work performed to customers.