Automotive Service Advisor

Summerville Ford; North Charleston (SC); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

PTO accrual

Employee discounts

Medical/Dental/Vision Insurance

401k with match

Career development

Job summary

Summerville Ford, part of Hudson Automotive Group, is hiring Service Advisors to join a high-volume service team. Earn $70k-$120k+ yearly potential for top performers, with yearly accrual PTO and internal advancement opportunities. Comprehensive benefits include medical, dental, vision insurance, 401k with match, and employee discounts.

Prior customer service and CRM experience preferred. We value strong communication, emotional intelligence, and the ability to guide customers through the

Qualifications

• Proven experience delivering a strong customer experience (service advisor).
• CRM software experience required to manage customer interactions.
• Excellent communication skills for customer guidance during the service process.
• High emotional intelligence to handle diverse customer situations with professionalism.

Responsibilities

• Guide customers through the service process and maintain exceptional service standards.
• Deliver a strong customer experience and effective communication during the vehicle service.
• Support customers with clear explanations of maintenance needs and recommended actions.

Skills

CRM software experience

Customer service experience

Communication skills

Emotional intelligence

Tools

CRM Software

Job description

$70k-$120k+ Yearly Earning Potential for Top PerformersYearly Accrued PTOInternal Advancement OpportunitiesSummerville Ford, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team.Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 60 dealerships and more than 4,500 employees throughout 7 States concentrated in the Southeast.Why choose Summerville Ford and Hudson Automotive Group?Competitive Compensation ($70k-$120k+ Yearly Potential for Top Performers)Additional Manufacture Incentives/BonusesCompany Provided Training and Career DevelopmentInternal Advancement OpportunitiesFlexible Work Schedule (5-day Work Week, Alternating Saturdays)Previous Customer Service Experience RequiredPrevious Service/Sales Experience PreferredOther Benefits we offer:Medical, Dental, Vision InsuranceLife Insurance401k with matchPaid Vacation/HolidaysAccrued PTOEmployee development through training and advancement opportunitiesEmployee discounts on products & servicesBalanced work scheduleQualifications:Proven experience delivering a strong customer experience.Ability to successfully guide customers throughout the service process.Customer Relationship Management (CRM) Software Experience.Excellent communication skills.Strong amount of emotional intelligence.Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#T1