Automotive Service Advisor

Foxfordusa; Grand Rapids (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Employee Discounts

Competitive Salary

Job summary

Fox Ford in Grand Rapids, MI is seeking a Service Advisor to deliver exceptional customer service and a smooth service experience. You’ll greet customers, identify needs and coordinate with technicians to schedule and document service requests, while keeping clients updated on vehicle status.

The role emphasizes integrity, humility, and excellence in a fast-paced, on-site environment with a comprehensive benefits package and competitive salary.

Responsibilities

• Scheduling appointments and accurately documenting service requests.
• Communicating effectively between customers and technicians to keep clients informed about vehicle status.
• Recommending services and repairs and maintaining an organized, clean workspace.
• Upholding safety standards and embodying integrity in advice and interactions.

Job description

Pay Type: Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Discounts,

Join us as a Full-Time Service Advisor at Fox Ford in Grand Rapids, MI where you will engage with a dynamic team focused on providing exceptional service while enjoying an energetic atmosphere. Here, every day brings new challenges, transforming you into a problem solver and a trusted advisor for our valued clients. Onsite, you'll be at the heart of the action, collaborating closely with colleagues and customers alike.

Your contributions will directly impact customer satisfaction and drive excellence in all we do. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Join a forward-thinking culture!

What it's like to be a Service Advisor at Service Advisor

As a Service Advisor at Fox Ford, your day-to-day expectations revolve around providing exemplary customer service and ensuring a seamless service experience. You'll greet customers with enthusiasm and identify their needs, all while maintaining a friendly rapport. Daily tasks include scheduling appointments, accurately documenting service requests, and communicating effectively between customers and our skilled technicians. You'll manage the flow of information, keeping clients updated on their vehicle status and discussing recommendations for services and repairs.

In addition, you'll maintain a clean and organized workspace, uphold safety standards, and embrace our commitment to integrity by providing honest and transparent advice. Collaborating with team members and contributing to a high-performance environment are essential, as is your proactive approach to problem-solving.

Does this sound like you?

To thrive as a Service Advisor at Fox Ford, you'll need a unique blend of skills that set you up for success in this fast-paced environment. Excellent communication is crucial; you must be adept at listening to customer needs and articulating solutions clearly and effectively. A customer-centric mindset is key, as your ultimate goal is to ensure every client's experience is positive and satisfying. Strong problem-solving abilities will help you navigate any challenges that arise, whether it's addressing customer concerns or coordinating with technicians. Additionally, a detail-oriented approach will enable you to accurately document service requests and recommendations.

You should also be able to multitask efficiently while maintaining a friendly demeanor, even during busy periods. Lastly, embodying our core values of humility, integrity, and excellence will not only enhance your role but also contribute to a thriving workplace culture.