Parts Advisor

Foxfordusa; Grand Rapids (MI); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

HSA

FSA

Competitive Salary

Paid Time Off

Employee Discounts

Job summary

Fox Ford in Grand Rapids, MI is hiring a Full-Time Parts Advisor to manage parts inventory, process orders, and ensure timely fulfillment for customers. You will work closely with service technicians to ensure parts availability and provide accurate product knowledge.

The role emphasizes a customer-centric approach, strong communication, and organizational skills to maintain an efficient parts department in a fast-paced dealership environment.

Qualifications

• Strong interpersonal skills to engage customers and team members.
• Keen attention to detail for accurate orders and inventory.
• Solid understanding of automotive parts and their applications.
• Excellent organizational skills for a well‑run parts department.
• Flexibility and teamwork orientation in a dynamic dealership environment.

Responsibilities

• Assist customers in identifying and selecting the right vehicle parts.
• Process orders and maintain an organized parts department.
• Collaborate with service technicians to ensure availability of parts for repairs.
• Monitor stock levels and coordinate with suppliers to keep parts flowing.
• Build customer relationships and provide exceptional service.

Skills

Customer service

Communication

Parts knowledge

Attention to detail

Inventory management

Education

High School Diploma

Tools

Parts catalog software

POS system

Job description

Pay Type: Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Discounts,

Join Fox Ford in Grand Rapids, MI, as a Full-Time Parts Advisor and be part of a dynamic team at the forefront of the auto dealership industry. This onsite position offers the opportunity to engage directly with customers and collaborate with fellow team members who share a passion for automotive excellence. You'll thrive in a fast-paced environment that prioritizes innovation and problem-solving.

Experience working at a company that embraces a customer-centric approach while maintaining an energetic culture. Your expertise will contribute to delivering superior service, and your ideas will be valued as we strive for excellence together. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.

What it's like to be a Parts Advisor at Parts Advisor

As a Full-Time Parts Advisor at Fox Ford, you will be responsible for managing parts inventory, processing orders, and ensuring timely fulfillment of customer requests. Daily tasks include assisting customers in identifying and selecting the right parts for their vehicles, providing accurate product knowledge, and maintaining a well-organized parts department. You will collaborate closely with service technicians and other team members to ensure spare parts are readily available for repairs. Additionally, you will play a key role in fostering customer relationships, addressing inquiries, and delivering exceptional service with a focus on problem-solving. You'll also monitor stock levels and coordinate with suppliers, ensuring the dealership operates smoothly and efficiently.

Keeping up with industry trends and new products will further enhance your ability to serve customers effectively.

Requirements for this Parts Advisor job

To be successful as a Full-Time Parts Advisor at Fox Ford, you should possess strong communication skills to effectively engage with customers and team members. A keen attention to detail is essential for accurately processing orders and managing inventory. Problem-solving abilities will enable you to address customer inquiries and resolve issues promptly. Additionally, having a solid understanding of automotive parts and their applications is crucial for guiding customers in their selections. Strong organizational skills will help you maintain a systematic parts department and ensure efficient operations.

Flexibility and adaptability are important as you navigate the dynamic environment of an auto dealership. A customer-centric mindset will drive you to prioritize customer satisfaction while fostering relationships. Furthermore, a positive attitude and enthusiasm for teamwork will support a collaborative atmosphere, contributing to the overall success of the dealership.

Our team needs you!

So, what do you think? Good luck!