Automotive Service Advisor

Orland Park Division; Evergreen Park (IL); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

401(k) retirement savings with company

Paid time off and holidays

Professional development and career-ad

Employee discounts on vehicles and for

Descripción de la vacante

Subaru Evergreen Park is seeking an Automotive Service Advisor to be the primary contact for customers, coordinating with technicians, scheduling appointments, and communicating repair needs. You will guide customers through service options and keep them informed throughout the process.

The role emphasizes excellent communication, strong organizational skills, and proficiency with service scheduling and invoicing software to deliver a positive, efficient service experience.

Formación

• Previous experience as an Automotive Service Advisor or in a similar customer service role within an automotive service environment is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with automotive technology and terminology is a plus.
• Proficiency with computer systems and software for service scheduling and invoicing.

Responsabilidades

• Greet customers and listen carefully to their vehicle concerns and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely and efficient service.
• Provide customers with detailed information about recommended repairs and maintenance.
• Prepare accurate service orders and process payments.
• Maintain clear communication with customers regarding the status of their vehicle repairs.
• Work collaboratively with the service team to improve customer satisfaction and service efficiency.
• Follow dealership policies and safety procedures at all times.

Conocimientos

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Automotive terminology

Computer systems knowledge

Herramientas

Service scheduling software

Invoicing software

Descripción del empleo

As an Automotive Service Advisor at Subaru Evergreen Park, you will be the primary point of contact for our customers, ensuring a seamless and positive service experience. You will work closely with our service technicians and customers to schedule appointments, communicate service needs, and provide updates throughout the repair process. Your role is vital in maintaining customer satisfaction and fostering long-term relationships by delivering exceptional service and expert advice.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely and efficient service.
• Provide customers with detailed information about recommended repairs and maintenance.
• Prepare accurate service orders and process payments.
• Maintain clear communication with customers regarding the status of their vehicle repairs.
• Work collaboratively with the service team to improve customer satisfaction and service efficiency.
• Follow dealership policies and safety procedures at all times.

Requirements

• Previous experience as an Automotive Service Advisor or in a similar customer service role within an automotive service environment is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with automotive technology and terminology is a plus.
• Proficiency with computer systems and software for service scheduling and invoicing.

Benefits

• Competitive annual salary ranging from $60,000.00 to $90,000.00.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts on vehicles and services.

About the Company

Subaru Evergreen Park is a trusted automotive dealership located in Evergreen Park, IL, committed to providing exceptional customer service and quality vehicles. We pride ourselves on our knowledgeable staff, welcoming environment, and dedication to community involvement. Join our team and be part of a company that values integrity, teamwork, and customer satisfaction