Automotive Service Advisor

Edwards Nissan Kia; Council Bluffs (IA); On-site; USD 40,000 - 90,000; Full time

Job summary

Edwards Auto Group is seeking a Service Advisor to work with customers and technicians on vehicle repairs, offering budget-friendly alternatives and strong service. Base plus commission and earning potential make this a growth-oriented role.

Ideal candidates have excellent communication, a customer-focused approach, and experience in service drive environments. This on-site position is based in Council Bluffs, IA with earnings potential reported in the base+commission range.

Qualifications

• Excellent verbal communication skills.
• Positive attitude and customer focused demeanor.
• Proficient typing skills.
• Previous service drive experience is highly preferred.

Responsibilities

• Greeting customers and checking them into the system.
• Consulting with technicians about needed repairs and offering alternatives.
• Answering customer questions about service outcomes and consulting with technicians.
• Informing customers about warranty protections and various programs and discounts.
• Scheduling customers and understanding the work flow of the department.
• Informing customers of changes and keeping them informed at each step.

Skills

Verbal communication

Customer-focused

Typing skills

Service drive experience

Job description

Description

Edwards Auto Groupis looking for a Service Advisor to join our team! The Service Advisor will work directly with customers and technicians regarding vehicle repairs and offering alternatives based on the customers’ budgets and needs. The Service Advisor will demonstrate excellent customer service and communication skills.

Base plus commission $40,000-$90,000+ annual earning potential

Responsibilities:

• Greeting customers, and getting them checked into the system


• Consulting with technicians about needed repairs and offering alternatives based on customers budgets and needs


• Answering customer questions about service outcomes and consulting with technicians


• Informing customers about warranty protections and various programs and discounts


• Scheduling customers and understanding the work flow of the department


• Informing customers of changes as they come up and being in continuous contact with customers to make sure they understand the process each step of the way

Requirements

• Excellent verbal communication skills


• Positive attitude and customer focused demeanor


• Proficient typing skills


• Previous service drive experience is highly preferred